Developer Support Engineer

iRageCapital; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Compensation per market standards with

Performance bonus

Generous paid time off

Work with top-tier global talent

Annual offsites (international & 0

Performance rewards

Health insurance

Fun workspace

Knowledge-sharing sessions

Annual Education Allowance

Gym memberships with employer contrib

Relocation support

Friendly competition

Job summary

iRageCapital is seeking a Developer Support Engineer in Mumbai to support developers and clients with API integration, issue resolution, and code samples. You will maintain SDKs, create tutorials, and keep API documentation up to date, ensuring a smooth experience across platforms.

The role emphasizes strong Python skills, API know-how, and excellent written communication, with opportunities for bonuses and professional growth in a fast-paced trading environment.

Qualifications

• Experience supporting developers or API users.
• Proficiency in Python and API integration.
• Strong written communication skills.

Responsibilities

• Respond to client questions across multiple channels (email, tickets, WhatsApp, Discord, Slack).
• Guide clients through integrating with the API.
• Troubleshoot authentication, order placement, market data, and webhooks issues.
• Write sample code covering common use cases.
• Report platform bugs to engineering for resolution.
• Keep FAQs, troubleshooting guides, and API docs current.
• Maintain the Python SDK.
• Build example applications.
• Produce tutorials and webinar recordings.
• Publish migration guides.

Skills

Python

REST APIs & WebSockets

API design principles

SDK development

Postman

Git / GitHub

Trading knowledge

Written communication

Tools

Trading platforms

Job description

We are looking for a skilled and motivated Developer Support Engineer to join our team. In this role, you will be the backbone of our software operations ensuring applications run smoothly, resolving issues efficiently, and delivering an exceptional experience to end-users and clients alike.

Key Responsibilities

• Respond to client questions across multiple channels, including email, support tickets, WhatsApp, Discord, and Slack.
• Guide clients through integrating with the API.
• Troubleshoot issues related to authentication, order placement, market data, and webhooks.
• Write sample code covering common use cases.
• Report platform bugs to the engineering team for resolution.
• Keep FAQs, troubleshooting guides, and API documentation current.
• Maintain the Python SDK.
• Build example applications.
• Produce tutorials and webinar recordings.
• Author changelogs and publish migration guides.

Technical Skills:

• Python
• REST APIs and WebSockets
• API design principles
• SDK development
• Postman
• Git / GitHub
• Working knowledge of trading and market fundamentals
• Strong written communication

Heres what we offer:

• Compensation As per market standards, plus a meaningful performance bonus on top.
• Generous paid time off Recharge and come back sharper.
• Work with the best – Collaborate with top-tier global talent.
• Adventure together – Annual offsites (international & domestic) plus regular team outings.
• Performance rewards – Attractive bonuses for those who go above and beyond.
• Health covered – Comprehensive insurance so you’re always protected.
• Fun, not just work – On-site sports, games, and a lively workspace.
• Learn and lead – Regular knowledge-sharing sessions led by your peers.
• Annual Education Allowance – Take any external course, or certification that makes you better at your craft.
• Stay fit – Gym memberships with equal employer contribution to keep you at your best.
• Relocation support – Smooth move? We’ve got your back.
• Friendly competition – Work challenges and extracurricular contests to keep things exciting.