Community Manager

CJ Konsultants; Ambala; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive Salary

Career growth opportunities

Job summary

CJ Konsultants in Ambala, India, seeks a CRM/Retention Marketing professional to drive multi-channel campaigns and customer lifecycle strategies. You will coordinate email, SMS, and messaging flows to improve engagement and retention.

The role emphasizes data-driven decisions and cross-functional collaboration. You will manage community programs, VIP initiatives, and ambassador activities while optimizing campaigns for growth and customer satisfaction.

Qualifications

• Experience in CRM and retention marketing.
• Strong understanding of customer lifecycle marketing.
• Experience with ecommerce customer journeys.
• Strong communication and analytical skills.

Responsibilities

• Manage Email, WhatsApp, and SMS campaigns.
• Oversee customer journeys: Welcome emails, Abandoned cart, Win-back, Cross-sell & upsell.
• Build & grow the customer community.
• Manage VIP & Ambassador program.
• Encourage UGC, reviews & customer engagement.

Skills

CRM

Retention marketing

Lifecycle marketing

Ecommerce journeys

Communication

Analytical skills

Job description

• Manage Email, WhatsApp, and SMS campaign
• Manage customer journey like-Welcome emails, Abandoned cart, Win-back campaigns, Cross-sell & upsell
• Build & grow customer community
• Manage VIP & Ambassador program
• Encourage UGC, reviews & customer engagement

Required Candidate profile

• Experience in CRM and retention marketing.
• Strong understanding of customer lifecycle marketing.
• Experience with ecommerce customer journeys.
• Strong communication and analytical skills.

Perks and benefits

• Competitive Salary
• Career growth opportunities