Commissions Analyst

Norstella; India; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Health Insurance

Provident Fund

Reimbursement of CertificationExpenses

Gratuity

24x7 Health Desk

Job summary

Norstella is seeking a Sales Compensation Analyst to manage day-to-day incentive compensation programs, ensure data accuracy, and support monthly commission processing with cross-functional teams.

This role requires hands-on experience with Xactly Incent and Salesforce, strong Excel skills, and the ability to resolve discrepancies while maintaining audit-ready records.

Join a global life sciences data and AI solutions leader committed to integrity and collaboration.

Qualifications

• 2-5 years of experience supporting incentive compensation or commission administration.
• Hands-on experience supporting Xactly Incent, including employee maintenance, hierarchy updates, user administration, transaction validation, commission statement support, and monthly commission processing.
• Experience researching and resolving commission inquiries, payout discrepancies, and compensation-related issues.
• Advanced Microsoft Excel skills, including data validation, reconciliation, reporting, and analysis.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent communication and customer service skills with the ability to partner effectively across business functions.
• Experience maintaining process documentation, audit support materials, and standard operating procedures.

Responsibilities

• Administer compensation-related employee lifecycle activities, including new hires, transfers, promotions, terminations, hierarchy updates, leave of absence events, and caretaker assignments in Xactly Incent.
• Support monthly commission processing by validating data, researching and resolving commission inquiries, crediting questions, payout discrepancies, missing transactions, and other compensation-related exceptions while processing approved adjustments and ensuring accurate commission results.
• Generate and validate commission statements, recurring reports, payroll support files, and audit documentation while maintaining complete and audit-ready records.
• Partner with Sales Operations, HR, Finance, Payroll, and business stakeholders to support compensation administration, resolve issues, and ensure compensation-related data is accurately reflected across systems.
• Monitor compensation administration workflows, maintain process documentation, and assist employees and managers with compensation statements, attainment reporting, commission payments, and system access questions.

Skills

Advanced Excel

Analytical thinking

Communication skills

Attention to detail

Customer service

Cross-functional collaboration

Tools

Xactly Incent

Salesforce

Monday.com

Snowflake

Job description

• Bold, Passionate, Mission-First.

Description

About Norstella:

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:

• Accelerate the drug development cycle


• Assess competition and bring the right drugs to market


• Make data driven commercial and financial decisions


• Match and recruit patients for clinical trials


• Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Job Description

• The Sales Compensation Analyst is responsible for the day-to-day administration and support of the company's incentive compensation programs.


• This role ensures compensation-related employee data, commission transactions, payouts, and supporting records are accurate, complete, and processed in accordance with established policies and procedures.


• The position serves as a key point of contact for compensation-related inquiries and works closely with Sales, Commercial Operations, HR, Finance, Payroll, and other business stakeholders to support efficient commission operations.


• Hands-on experience with Xactly Incent & Salesforce.

Key Responsibilities

• Administer compensation-related employee lifecycle activities, including new hires, transfers, promotions, terminations, hierarchy updates, leave of absence events, and caretaker assignments in Xactly Incent.


• Support monthly commission processing by validating data, researching and resolving commission inquiries, crediting questions, payout discrepancies, missing transactions, and other compensation-related exceptions while processing approved adjustments and ensuring accurate commission results.


• Generate and validate commission statements, recurring reports, payroll support files, and audit documentation while maintaining complete and audit-ready records.


• Partner with Sales Operations, HR, Finance, Payroll, and business stakeholders to support compensation administration, resolve issues, and ensure compensation-related data is accurately reflected across systems.


• Monitor compensation administration workflows, maintain process documentation, and assist employees and managers with compensation statements, attainment reporting, commission payments, and system access questions.

Qualifications

• 2-5 years of experience supporting incentive compensation or commission administration.


• Hands-on experience supporting Xactly Incent, including employee maintenance, hierarchy updates, user administration, transaction validation, commission statement support, and monthly commission processing.


• Experience researching and resolving commission inquiries, payout discrepancies, and compensation-related issues.


• Advanced Microsoft Excel skills, including data validation, reconciliation, reporting, and analysis.


• Strong analytical, organizational, and problem‑solving skills with exceptional attention to detail.


• Excellent communication and customer service skills with the ability to partner effectively across business functions.


• Experience maintaining process documentation, audit support materials, and standard operating procedures.

Preferred Qualifications

• Experience using Monday.com or similar workflow, case management, or ticketing platforms.


• Experience working with Snowflake, data warehouses, or business intelligence/reporting tools.


• Prior experience supporting SaaS or subscription-based sales compensation plans with metrics such as Bookings, ACV, renewals, GRR, NRR, or customer retention programs.


• Experience supporting global sales organizations and multi-currency commission processing.

Scope Of Role

• This position is focused on the operational administration, processing, reconciliation, validation, and support of incentive compensation programs. The role does not own compensation plan design, quota strategy, crediting rule development, compensation policy creation, or compensation system configuration. Those responsibilities remain with Compensation Leadership and Compensation Program Management teams.

Our Guiding Principles For Success At Norstella

• Bold, Passionate, Mission-First.


• Integrity, Truth, Reality.


• Kindness, Empathy, Grace.


• Resilience, Mettle, Perseverance.


• Humility, Gratitude, Learning.

Benefits

• Health Insurance


• Provident Fund


• Reimbursement of Certification Expenses


• Gratuity


• 24x7 Health Desk

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [e-mail].