Commis Indian

Hyatt Hotels Corporation; Raipur; On-site; INR 180,000 - 240,000; Full time

Job summary

Hyatt Hotels Corporation in Raipur invites applications for a hospitality-focused role emphasizing guest service and operational support. The role requires delivering courteous, professional service, handling guest and colleague inquiries with prompt follow-up, and maintaining high standards across all hotel sections.

The position also involves assisting in food preparation, buffet setup, and quality control, while upholding Hyatt's People Philosophy, privacy policy, and training commitments to

Qualifications

• Customer service oriented with courteous and professional approach.
• Strong communication and interpersonal skills.
• Able to work closely with team to ensure guest satisfaction.
• Willingness to follow safety and hygiene policies.

Responsibilities

• Provides courteous and professional service at all times.
• Handles guest and employee enquiries courteously and efficiently.
• Reports complaints or problems if no immediate solution found, with prompt follow-up.
• Maintains positive guest and colleague relationships.
• Ensure Hyatt Consumer Audit and Guest Satisfaction scores meet targets.
• Implement action plans to improve audit results year on year.
• Adhere to brand standards and support hotel team in operations.
• Washes, peels, cuts, and seeds vegetables and fruits.
• Cuts, cleans, and prepares meats, poultry, and seafood.
• Breads food items by dipping in crumbs, flour, and batter.
• Stirs and strains soups and sauces; weighs and measures ingredients.
• Transports pans and trays; stores foods properly.
• Cleans work areas and equipment; handles waste.
• Distributes supplies and equipment; assists in quality control.
• Sets up buffet presentations.
• Supports implementation of Hyatt's People Philosophy and privacy policy.
• Attends training sessions and meetings; adheres to safety policies.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Service and Guest Relations

• Provides a courteous and professional service at all times.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.

Maintains positive guest and colleague interactions with good working relationships.

• To ensure the minimum benchmark scores of the Consumer Audit and Hyatt Guest Satisfaction survey are achieved.
• Implement action plans as directed to constantly improve the results of the Consumer Audit and Hyatt Guest Satisfaction survey Year on Year.

Operational

• Ensures that all company minimum brand standards have been implemented.
• Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Washes, peels, cuts, and seeds vegetables and fruits.
• Cleans, cuts, and grinds meats, poultry, and seafood.
• Dips food items in crumbs, flour, and batter to bread them.
• Stirs and strains soups and sauces.
• Weighs and measures designated ingredients.
• Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
• Stores foods in designated areas.
• Cleans work areas, equipment and utensils, segregates and removes garbage
• Distributes supplies, utensils, and portable equipment.
• Carves various cooked meats.
• Assists in quality control of items.
• Sets up buffet presentations.

Personnel

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.
• Attends and contributes to all training sessions and meetings as required.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.
• Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• To be well versed with the Hotel safety and security procedures and be vigilant about observing and reporting anything unusual.

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