Collector / Senior Collector, OTC

Maersk; Chennai District; On-site; INR 360,000 - 540,000; Full time

Benefits offered by this job

Global exposure

Flexible working

Career growth

Diversity & inclusion

Competitive compensation

Job summary

Maersk, a global leader in logistics, is seeking an AR Collections professional to handle day-to-day OTC transactions and provide first-level support for technical and functional issues.

The role focuses on collections via phone and email, monthly reconciliations with credit customers, and ensuring SOPs for BL/Cargo release are followed. Night shifts align with US timing.

Qualifications

• 1–2 years of experience in managing receivables & customer follow up.
• Experience in Collections.
• Night Shift (US Timing) experience or flexibility.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Direct communication with customers via phone and email for collections and follow-ups.
• Monthly reconciliation with internal and external credit customers.
• Ensure country-specific SOPs for BL/Cargo release procedures are in place.
• AR control processes aligned with global standards and policies.
• Coordinate with internal and external stakeholders to meet local, global, and legal requirements.
• Prepare period-end and management reports.

Skills

AR collections

Night shift

Communication skills

Interpersonal skills

Job description

Executes day to day processing of transactions within defined standard
operating procedures with a purpose of achieving service delivery goals
for the organization and providing first level support for both
technical and functional issues raised by end users. Subject Matter
Expertise in OTC tasks (AR- Collection).
Meet all collection policy, SOP creation, follow the Secure, and knowledge in reporting and back-up for leads.

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

Handles day-to-day OTC (AR Collections) transactions, ensuring service delivery goals are met and providing first-level support for technical and functional issues.

You will be Responsible for:

• Ensuring direct communication with customers through phone calls and emails for collections and follow-ups.
• Ensuring periodic reconciliation is conducted with all internal and external credit customers on a monthly basis.
• Ensuring country-specific SOPs for BL/Cargo release procedures are in place and understood by the responsible teams.
• Ensuring AR control processes adhere to the organization's global standards and policies.
• Coordinating with internal and external stakeholders to meet local, global, and legal requirements.
• Coordinating the preparation of period-end reports and management reports.

Qualifications

Minimum 1 – 2 years of experience in managing receivables & customer follow up

Work experience in Collections.

Work in Night Shift (US Timing).

Excellent verbal and written communication and inter personal skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

dge at the time of hiring.