Collections Specialist

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity; Mumbai; Hybrid; INR 600,000 - 960,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

Morningstar India Private Ltd. is seeking a Collections Specialist to manage accounts receivable, resolve overdue bills, and collect payments while addressing escalated client issues. The role involves analyzing invoices, supporting Sales with billing queries, and managing extensions.

The successful candidate will work in a dynamic environment with hybrid work options. This position offers growth within Morningstar's finance team and requires a Bachelor's degree with 2+ years experience in

Qualifications

• Bachelor's degree and 2+ years in a Shared Service or BPO environment.
• Experience as a Collections Specialist for EMEA or NAR is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Experience with collections tools/systems is a plus.
• Ability to work independently under tight deadlines in a dynamic environment.

Responsibilities

• Monitor accounts daily to identify overdue receivables.
• Investigate historical data for debts and bills.
• Collaborate with sub-process teams to resolve escalated invoices and payment problems.
• Provide in-depth analysis of client invoices including aging buckets.
• Create quarterly accounts receivable reports.
• Approve payment extensions or exceptions outside standard cadence.
• Answer billing questions from the Sales team and clients.
• Handle inquiries via email and phone.
• Communicate remittance details to the cash application team.
• Manage collections efforts for past-due invoices with calls and notices.
• Compile backup documentation for third-party collection cases.
• Support accounting month-end close as needed.
• Participate in company initiatives and projects as requested.

Skills

Communication skills

Organizational skills

Independent worker

MS Office proficiency

Education

Bachelor's degree

Tools

Collections software

MS Office (Outlook, Word, Excel)

Job description

Job Overview

The Collections Specialist is involved in all areas of Morningstar’s accounts receivable process. This role is responsible for responsible for resolving overdue bills and collecting payments from those who owe, along with resolving escalated client issues, providing analysis on client invoices, and managing the invoice extension process. Other responsibilities include assisting Morningstar’s Sales teams with billing questions. Willing to work in EMEA or NAR shift timings will be 3 PM to 12 AM.

Team Overview

At Morningstar, employees are our customers, and customers are king! The Finance team handles everything “money” at Morningstar including accounting, quote-to-cash, for our fast-paced and growing company. The team supports the growth of Morningstar by providing actionable insights on the company’s financial health, all while working with a fun, energetic team!

Outline of Duties and Responsibilities

• Monitor accounts on a daily basis to Identify outstanding account receivables
• Investigate historical data for debts and bills
• Collaborate with other sub-process teams to resolve escalated invoices and client payment problems.
• Provide In depth analysis of client invoices including escalated aging buckets.
• Create Morningstar’s Quarterly Accounts Receivable reports.
• Manage approvals for payment extensions or exceptions outside of Morningstar’s standard cadence.
• Work with Morningstar’s Sales department to answer questions around billing and communicate any issues with accounts.
• Respond to a variety of inquiries from both customers email and phone calls.
• Communicate remittance information to the cash application team.
• Manage collections efforts for past due invoices by making calls and sending notices.
• Compile back-up documentation for 3rd party collection cases.
• Support to the accounting team with month-end close duties as needed.
• Participate in various company initiatives and projects as requested.

Experience, Skills and Qualifications

• Bachelor’s degree and 2+ years of experience in a Shared Service or BPO environment.
• Proven experience as a Collection Specialist or similar role for EMEA or NAR will be plus
• Strong organization skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with any collection tool/systems a plus.
• Ability to work independently, under tight deadline at times, and in an ever changing/dynamic environment.
• Proficiency with MS Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily.

Working Conditions

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Morningstar is an equal opportunity employer Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar is a global independent investment research and financial data company. Here, you'll help uncover what’s hidden, simplify what’s complex, and create insights that empower investor success.

Company overview

Morningstar Development Program Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.