Collections Analyst

NTT Limited; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA is seeking a seasoned Collections Analyst to manage and optimize the collections process for client payments. The role involves monitoring accounts receivable, following up on overdue invoices, and maintaining strong client relationships to ensure timely collections.

You will develop strategies to reduce delinquencies, apply payments accurately, and produce KPI reports for management, while collaborating with internal teams to enhance cash flow and control credit risk.

Qualifications

• Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field.
• Seasoned experience as a Collections Analyst or in a similar financial analysis role.
• Experience working with large corporate clients.

Responsibilities

• Monitors accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
• Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow.
• Accurately applies received payments to appropriate client accounts and reconciles discrepancies.
• Prepares regular reports on collections performance, aging of accounts receivable, and KPIs for management review.

Skills

Collections processes

Excel

Communication

Negotiation

Financial analysis

Education

Bachelor's degree in Finance/Accounting/Economics

Tools

Collections software

Microsoft Office Suite

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Collections Analyst is a seasoned subject matter expert, responsible for managing and optimizing the collections process for outstanding payments from clients. This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintains positive relationships with clients to ensure timely and successful collections. The Collections Analyst collaborates with relevant cross functional teams to implement effective collections strategies and minimize bad debt exposure.

Key responsibilities

Monitors accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.

Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.

Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.

Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow.

Accurately applies received payments to appropriate client accounts and reconciles discrepancies.

Investigates and resolves billing disputes or discrepancies with clients and internal stakeholders.

Prepares regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.

Assists with collections forecasting to provide insights into cash flow projections.

Evaluates client credit risk and recommends appropriate credit limits or credit hold actions.

Works closely with relevant internal teams/stakeholders to address collections-related issues and improve overall business processes.

Maintains accurate and up-to-date collections records and documentation.

Performs any other credit analysis duties as required by the role.

To thrive in this role, you need to have

Seasoned understanding of collections processes and best practices.

Seasoned understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).

Excellent communication and negotiation skills.

Excellent attention to detail and ability to manage multiple priorities effectively.

Ability to work independently and as part of a team.

Seasoned knowledge of relevant industry regulations and compliance requirements.

Good problem-solving and analytical abilities to resolve collections issues and disputes.

Academic qualifications and certifications

Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.

Required experience

Seasoned experience as a Collections Analyst or in a similar financial analysis role is preferred.

Seasoned experience working with large corporate clients.

Workplace type

On-site

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA?

Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!