Associate Collections Analyst

NTT Ltd.; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

NTT DATA in Mumbai is seeking an Associate Collections Analyst to support learning and execution of collections processes. You will monitor accounts receivable, follow up on overdue invoices, and maintain professional client relationships to ensure timely payments.

You will also assist with applying payments, resolving disputes, and preparing KPI reports for management review, while learning credit risk assessment and forecasting practices.

Qualifications

• Understanding of collections processes and best practices.
• Familiarity with collections software, financial analysis tools, and Microsoft Office (Excel).
• Strong communication and negotiation skills.

Responsibilities

• Monitors accounts receivable and contacts clients to collect outstanding payments.
• Follows up on overdue invoices via emails, calls, or other channels.
• Maintains professional communication to address billing inquiries and disputes.
• Applies received payments to client accounts and reconciles discrepancies.
• Investigates and resolves billing disputes with clients and internal teams.
• Prepares regular reports on collections performance and KPIs.
• Assists with collections forecasting for cash flow insights.
• Learns to evaluate client credit risk and suggest credit limits.
• Maintains accurate collections records and documentation.
• Performs other credit analysis duties as required.

Skills

Collections processes

Accounts receivable

Excel

Negotiation

Attention to detail

Independent worker

Regulatory knowledge

Problem solving

Education

Bachelor’s degree in Finance/Accounting/Economics

Tools

Collections software

Financial analysis tools

Microsoft Office

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Collections Analyst works under the supervision a senior manager and is responsible for learning the skills associated with the management and optimization of the collections process for outstanding payments from clients.

This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintaining positive relationships with clients to ensure timely and successful collections.

Key responsibilities:

• Supports with monitoring accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
• Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Supports with accurately applying received payments to appropriate client accounts and reconciles discrepancies.
• Supports with investigating and resolving billing disputes or discrepancies with clients and internal stakeholders.
• Helps with preparing regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
• Assists with collections forecasting to provide insights into cash flow projections.
• Learns how to evaluate client credit risk and how to recommend appropriate credit limits or credit hold actions.
• Maintains accurate and up-to-date collections records and documentation.
• Performs any other credit analysis duties as required by the role.

To thrive in this role, you need to have:

• Understanding of collections processes and best practices.
• Understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).
• Good communication and negotiation skills.
• Good attention to detail and ability to manage multiple priorities effectively.
• Ability to work independently and as part of a team.
• Knowledge of relevant industry regulations and compliance requirements.
• Problem-solving and analytical abilities to resolve collections issues and disputes.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Finance, Accounting, Economics, or a related field preferred.

Required experience:

• Entry level experience as a Collections Analyst or in a similar financial analysis role is preferred.
• Basic experience working with large corporate clients.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.