Associate Collections Analyst

NTT DATA, Inc.; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

NTT DATA, Inc. in Mumbai is seeking an Associate Collections Analyst to learn and support the management of the collections process for outstanding payments from clients, under supervision.

The role involves monitoring accounts receivable, following up on overdue invoices, and maintaining professional relationships to ensure timely collections.

You'll gain experience with collections software, financial analysis tools, and Excel, while contributing to reports and KPI tracking.

Qualifications

• Bachelor's degree or equivalent in Finance, Accounting, Economics, or related field preferred.
• Entry level experience in collections or financial analysis is preferred.

Responsibilities

• Monitor accounts receivable and contact clients to collect outstanding payments.
• Follow up on overdue invoices via email or calls to secure timely payment.
• Maintain professional communication to address billing inquiries and disputes.
• Apply payments to client accounts and reconcile discrepancies.
• Prepare regular collections performance reports and KPI dashboards.

Skills

Understanding of collections processes

Understanding of collections software

Microsoft Excel

Communication skills

Attention to detail

Problem-solving

Education

Bachelor's degree in Finance/Accounting/Economics or related field

Tools

Collections software

MS Office

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Collections Analyst works under the supervision a senior manager and is responsible for learning the skills associated with the management and optimization of the collections process for outstanding payments from clients.

This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintaining positive relationships with clients to ensure timely and successful collections.

Key responsibilities

• Supports with monitoring accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
• Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Supports with accurately applying received payments to appropriate client accounts and reconciles discrepancies.
• Supports with investigating and resolving billing disputes or discrepancies with clients and internal stakeholders.
• Helps with preparing regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
• Assists with collections forecasting to provide insights into cash flow projections.
• Learns how to evaluate client credit risk and how to recommend appropriate credit limits or credit hold actions.
• Maintains accurate and up-to-date collections records and documentation.
• Performs any other credit analysis duties as required by the role.

To thrive in this role, you need to have

• Understanding of collections processes and best practices.
• Understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).
• Good communication and negotiation skills.
• Good attention to detail and ability to manage multiple priorities effectively.
• Ability to work independently and as part of a team.
• Knowledge of relevant industry regulations and compliance requirements.
• Problem-solving and analytical abilities to resolve collections issues and disputes.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.

Required experience

• Entry level experience as a Collections Analyst or in a similar financial analysis role is preferred.
• Basic experience working with large corporate clients.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, contact us.