Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Morena; On-site; INR 279,000 - 446,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India seeks an experienced collections professional to strengthen recovery processes for automotive portfolio segments.

You will allocate work to vendors, review cases with FOS/TL, and coordinate agency resources to improve resolution times. The role involves managing repo-related tasks, auditing receipt books, closing agency billing within 60 days, and liaising with legal for actions against chronic defaulters.

Qualifications

• 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience managing collection agencies
• Excellent data management skills
• Individual performer with proven results

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability
• Review cases with FOS/TL and assign work by disposition code
• Coordinate with agency resources and plan calls for better resolution
• Manage receipt book and repo kit allocation and auditing
• Close agency billing within 60 days of work completion
• Ensure repo cases have prior approvals and manage repo issues
• Handle collections/repo-related customer issues and escalations
• Coordinate with legal for actions against chronic defaulters and enforcement agencies
• Track BKT resolution with agency and FO levels
• Restrict flow rates to next BKT for the location handled
• Remove non-performing FOs and recruit/train fresh team as needed
• Close CRM queries within TAT and address audit queries promptly
• Ensure HHT utilization and report to ACM/RCM periodically
• Inform IT for non-working HHT and required support

Skills

Collection experience

Agency coordination

Data management

Independent performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer