Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Banka; On-site; INR 180,000 - 300,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. is seeking a collections specialist to manage agency partners, allocate portfolios, and ensure timely resolution of outstanding receivables. The role involves collaboration with FOS/TL, legal teams, and enforcement agencies to maintain cash flow and compliance across automotive products.

The candidate should be an individual performer with strong data management skills and proven experience in agency coordination and customer service in collection processes.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolios to vendors based on past performance and available manpower.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Audit receipt book and repo kits; ensure periodic reviews.
• Close agency billing within 60 days of work completion.
• Ensure priors approvals in repo cases and assist in repo issue management.
• Handle customer service issues/escalations related to collections.
• Coordinate with legal team for actions against chronic defaulters and interact with enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train fresh teams as needed.
• Close CRM queries as per assigned TAT.
• Address RCU audit queries and implement actions at field level.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Notify IT if HHT not working.

Skills

Collection experience

Agency management

Data management

Performance driven

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer