Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Vidisha; On-site; INR 400,000 - 600,000; Full time

Job summary

SkillLabs is seeking a focused Collections Specialist to manage portfolio allocations, monitor agency performance, and ensure timely resolution of delinquent accounts within the automotive segment. You will coordinate with external agencies, drive data-driven decisions, and maintain strict process discipline.

The role requires 2–3 years in collections for automotive products and proven ability to manage agencies and data effectively.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and availability.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits; ensure accuracy.
• Close agency billing within 60 days of month-end work.
• Ensure prior approvals in repo cases and support repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and with enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train fresh teams.
• Close CRM queries within assigned TAT; ensure field action.
• Address RCU audit queries before TAT and implement actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization; report to ACM/RCM regularly.
• Inform IT if HHT not working and require support.

Skills

Collection experience

Data management

Agency management

Individual performer

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer