Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Kannur; On-site; INR 300,000 - 600,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd.

is seeking an experienced Collections Specialist to manage vendor portfolios, allocate workloads based on past performance and FOS availability, and ensure timely resolution of cases through coordinated calls with agencies. The role requires handling repo-related collections, auditing receipt books, ensuring 60-day billing closures, coordinating with legal teams for actions against chronic defaulters, and maintaining CRM data quality.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience managing collection agencies.
• Excellent data management skills.
• Individual performer with proactive approach.

Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits periodically.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collections/repo related customer service issues/escalations.
• Coordinate with legal team for initiating actions against chronic defaulters.
• Track BKT resolution with agencies and FO levels.
• Restrict flow rates to next BKT based on location.
• Remove non-performing FOs and recruit/train fresh team.
• Close CRM queries within TAT.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working.

Skills

Data management

Agency management

Collections

Stakeholder coordination

Tools

CRM systems

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer