Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Golaghat; On-site; INR 300,000 - 550,000; Full time

Job summary

SkillLabs in India seeks a Collections Specialist to manage automotive product portfolios, coordinate with agencies, and resolve repossession and collection issues. You will monitor performance, ensure timely billing and escalation handling, and work with legal for defaulters.

The ideal candidate has 2–3 years of collection experience, experience in managing collection agencies, and strong data management skills. The role requires independent execution and practical problem-solving abilities.

Qualifications

• Experience in managing collection agencies.
• Excellent data management skills.
• Ability to monitor and improve collection performance.
• Proven ability to work as an individual performer.

Responsibilities

• Allocate portfolios to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits periodically.
• Close agency billing within 60 days of month-end work.
• Ensure prior approvals in repo cases and support repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train new staff.
• Close CRM queries within assigned TAT.
• Revert RCU audit queries before TAT and action field-level.
• Discuss receipt book discrepancies with agency to prevent recurrences.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Notify IT if HHT tools are not working.

Skills

Agency management

Data management

Performance tracking

Individual contributor

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer