Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Dehradun; On-site; INR 400,000 - 650,000; Full time

Job summary

SkillLabs in Dehradun is seeking a collection specialist to manage vendor portfolios, coordinate with agencies, and drive timely billing and resolution of complex cases. The role requires 2–3 years of automotive collections experience and strong data management skills.

You will supervise agency performance, ensure regulatory compliance, and collaborate with legal teams to address chronic defaulters, while maintaining high service levels for customers.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability; ensure manpower capacity.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Audit receipt books and repo kits; ensure periodic audits.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and manage repo issues with agencies.
• Handle collection/repo-related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO levels; monitor flow rates to next BKT.
• Remove non-performing FOs and recruit/train fresh team as needed.
• Close CRM queries as per assigned TAT; revert RCUs before TAT with field actions.
• Discuss receipt book discrepancies with agencies to prevent reoccurrence.
• Ensure 100% HHT utilization and report regularly to ACM/RCM.

Skills

Data management

Agency coordination

Customer service

Attention to detail

Tools

CRM software

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer