Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Churu; On-site; INR 320,000 - 520,000; Full time

Job summary

SkillLabs is seeking a collections professional with 2–3 years of experience in automotive product collections to manage vendor relationships and drive efficient recovery processes. The role includes coordinating with external agencies, planning calls, and ensuring accurate documentation and reporting.

You will oversee portfolio allocation, assist with escalation handling, and collaborate with legal and IT teams to resolve chronic defaulters and repo-related issues.

Qualifications

• 2–3 years of collection experience in automotive products.
• Experience managing collection agencies.
• Excellent data management skills.

Responsibilities

• Allocate portfolios to vendors based on past performance and FOS availability to ensure adequate manpower.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for faster resolutions; support agencies on difficult cases.
• Manage receipt books and repo kits; perform periodic audits.

Skills

Collection management

Vendor management

Data management

Escalation handling

Communication skills

Tools

CRM software

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer