Cognizant Work From Home Customer Service Job 2026 - Sai Vikram Plus

2pdfonline; Indore District; Remote; INR 300,000 - 520,000; Full time

Job summary

Cognizant is offering a Work From Home Customer Service role in India. The position targets candidates with about 1–2 years of customer service experience and requires strong English communication.

Rotational shifts and remote work are standard, with support across phone, chat, and email channels. Selected candidates will maintain customer records, provide accurate information, and coordinate with internal teams for escalations while adhering to privacy and quality standards in a global

Qualifications

• 1–2 years of practical customer service experience.
• Strong English communication, written and spoken.
• Comfortable with remote work and rotating shifts.

Responsibilities

• Handle customer queries via phone, chat, and email.
• Resolve service-related concerns and update customer records.
• Escalate to internal teams when required and ensure follow-up.

Skills

Customer service

Communication

English proficiency

Job description

Cognizant Work From Home Customer Service Job 2026

Cognizant Work From Home Customer Service Job 2026 .Cognizant Work From Home Customer Service Job 2026: Cognizant has announced an exciting Work From Home Customer Service opportunity for eligible candidates in India. The recruitment is for the PE-Customer Service PR position under the Technology & Engineering category. The job is associated with India, and selected candidates will be able to work remotely while supporting customers of a global enterprise.

Candidates with around 1 to 2 years of customer service experience and good communication skills can consider applying for this position. The role involves handling customer queries through phone, chat, and email, resolving service-related concerns, updating customer records, and coordinating with internal teams whenever escalation is required.

The position also requires candidates to be comfortable working in rotational shifts and maintaining productivity while working from home. Applicants who have previous exposure to retail or store operations may have an additional advantage in handling certain customer-related scenarios.

Table of Contents

Cognizant Recruitment 2026 – Job Overview

Particulars

Details

Company Cognizant

Job Position PE-Customer Service PR

Job ID 00070101466

Job Category Technology & Engineering

Job Location India

Work Mode Work From Home

Employment Type Full-Time Job

Work Schedule Rotational Shifts

Application Mode Online

Published Date 18 September 2026

What Does a Cognizant Customer Service Employee Do?

The selected candidate will primarily be responsible for providing professional assistance to customers through different communication channels. Depending on business requirements, interactions may take place over telephone calls, online chat, or email.

Employees will need to understand customer concerns carefully, identify suitable solutions, and provide information in a simple and professional manner. The role also involves maintaining proper records of every interaction so that customer cases can be tracked until they are successfully resolved.

Since this is a remote position, candidates should be capable of managing their daily responsibilities independently while following company procedures and shift schedules.

Key Responsibilities

The person selected for this position may be responsible for the following activities:

• Responding to customer requests through phone, email, and chat.


• Understanding complaints, service requests, and other customer concerns.


• Providing accurate information about products, services, procedures, and policies.


• Taking ownership of customer cases from the first interaction through final resolution.


• Entering and updating customer information in the required systems.


• Recording important details and summaries of customer conversations.


• Using internal knowledge resources and digital tools to identify appropriate solutions.


• Escalating complicated issues to relevant internal departments.


• Following up on escalated cases until an appropriate resolution is provided.


• Identifying recurring customer problems and communicating useful feedback to supervisors.


• Maintaining accuracy while handling customer data and service records.


• Following privacy, security, compliance, and company process requirements.


• Meeting quality, productivity, customer satisfaction, and other performance targets.


• Participating in training sessions and regular coaching programs.


• Supporting retail or store-related customer queries where applicable.

Applicants should have approximately 1 to 2 years of practical customer service experience. Candidates are expected to have strong communication abilities and should be comfortable interacting with customers from different backgrounds.

Good English communication skills, both verbal and written, can be important for this position because employees may need to explain complicated information clearly and professionally.

Candidates should also have basic familiarity with computers, customer support applications, ticketing systems, digital communication platforms, and other tools commonly used in remote customer service operations.

Previous knowledge of retail or store operations can be beneficial, particularly for handling questions involving orders, inventory, point-of-service activities, or related procedures.

Skills Required

A suitable candidate should be able to listen carefully to customers and understand the actual issue before providing a response. Patience, empathy, problem-solving ability, and professional communication are important qualities for this position.

Candidates should also be comfortable working with digital systems and learning new software or updated business processes. Since the position follows rotational shifts, applicants should be prepared to work according to the assigned schedule.

For a Work From Home position, applicants should have a suitable working environment with reliable internet connectivity and a professional setup that allows them to communicate with customers without unnecessary interruptions.

Certification

A customer-service-related certification is preferred but not necessarily the primary eligibility requirement mentioned in the job posting.

Candidates holding certifications in customer service or contact-centre operations, such as Certified Customer Service Professional (CCSP), may find this qualification useful for the role.

Why Consider This Cognizant Work From Home Job?

This opportunity can be attractive for experienced customer service professionals who are looking for a remote employment option with a global technology services company.

The work-from-home model can provide employees with the convenience of working remotely while still being part of a structured enterprise customer-support operation. The position can also provide exposure to customer management, digital service platforms, enterprise processes, issue resolution, and cross-team coordination.

Candidates who want to strengthen their customer service, communication, troubleshooting, and professional support skills may find this role relevant to their career goals.

Selection & Interview Process

Applicants should be prepared for an interview process conducted either online through video conferencing or in person, depending on the company’s requirements.

Candidates may also be asked to provide a current state-issued or government-issued identification document during the interview process.

Applicants should ensure that the information provided in their application is accurate and that they are available to attend the interview according to the schedule communicated by Cognizant.

Important Points Before Applying

• This is a Work From Home opportunity.


• The job is associated with Indore, India.


• Candidates should have around 1–2 years of customer service experience.


• The position involves rotational shifts.


• Strong verbal and written communication skills are expected.


• Basic computer and digital-platform knowledge is required.


• Retail or store-operation exposure can be useful.


• Candidates should have a reliable remote-working setup.


• Customer information must be handled according to privacy and security requirements.


• The company may conduct interviews online or offline.


• Applicants should verify the latest information on the official Cognizant careers portal before applying.

About Cognizant

Cognizant is a global technology and professional services company that works with businesses to modernize their technology, improve operations, and make better use of digital and AI capabilities.

The company provides technology and business services across multiple industries and focuses on helping enterprises adapt to rapidly changing technology requirements. Its operations cover areas including technology services, engineering, digital transformation, artificial intelligence, and business processes.

For Educational and Informational Purposes Only. This article is prepared based on the recruitment information available in the job posting. We are not the official recruitment authority of Cognizant and do not guarantee selection or employment. Candidates should verify all eligibility requirements, job details, interview information, and application instructions through the official Cognizant careers portal before applying.

Cognizant Work From Home Customer Service Job 2026 for candidates with 1–2 years of experience. Check eligibility, responsibilities, skills, job details and apply online.