Coffee Shop Barista

Tata Starbucks Private Limited; Chandigarh; On-site; INR 201,000 - 312,000; Full time

Job summary

Tata Starbucks Private Limited in Chandigarh is hiring a Barista to deliver legendary customer service, craft beverages to consistent quality, and maintain a clean, welcoming store environment.

This role emphasizes anticipating customer needs, welcoming every guest, and upholding safety and store policies while collaborating with the store team. No prior experience required; minimum education 12th/Diploma+.

Qualifications

• No experience required
• Minimum education qualification – 12th / Diploma +

Responsibilities

• Acts with integrity and hospitality to promote the Tata Starbucks culture and values.
• Anticipates customer and store needs by evaluating the environment and customers for cues.
• Maintains a calm demeanor during busy periods to keep store operations at standard and set a positive example for the shift team.
• Develops enthusiastic, satisfied customers all of the time.
• Welcomes and connects with every customer.
• Discovers customer needs and suggests products to enhance service and meet sales goals.
• Responds to customer needs and says thank you to every customer.
• Demonstrates a customer-first attitude in all interactions.
• Delivers legendary customer service by upholding a customer-comes-first mindset.
• Assists with partner training by reinforcing performance and providing coaching as needed.
• Contributes to a positive team environment by communicating changes in partner morale and performance to the supervisor.
• Follows Tata Starbucks policies, cash handling, safety and security procedures.
• Maintains a clean, organized workspace for easy access to resources and product.
• Keeps regular attendance and punctuality.
• Provides quality beverages, whole bean, and food products by adhering to recipes and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces team accomplishments using company methods.
• Protects employees and customers by providing a safe, clean store environment.
• Follows store policies for operational flow at each station.

Skills

Customer service

Communication

Education

12th / Diploma +

Job description

Barista

About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.

Purpose and Scope of position

This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles.

Competencies

• Winning With Integrity
• Working Together
• Achieving Results
• Helping Others Succeed
• Living Our Misson And Values
• Making Every Customer Feel Special

Summary of Key Responsibilities

• Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Develops enthusiastically satisfied customers all of the time.
• Welcomes and connects with every customer.
• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the “Just Say Yes” behaviour by taking care of customer needs.
• Delivers legendary customer service to all customers by acting with a “customer comes-first” attitude.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager.
• Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Protects employees and customers by providing a safe and clean store environment.
• Follows store policy and procedures for operational flow at each station.

Summary of Experience & Education

No experience required

Minimum education qualification – 12th / Diploma +