Barista

Starbucks; Mumbai; On-site; INR 167,400 - 279,000; Full time

Job summary

A leading coffee company is seeking a Barista for its Mumbai location. The role involves providing outstanding customer service, maintaining store standards, and ensuring a pleasant experience for all visitors. Ideal candidates should have a passion for coffee but no prior experience is required. Join a dynamic team dedicated to creating connections and enhancing the Starbucks experience.

Qualifications

• No experience required.

Responsibilities

• Provide legendary customer service to all customers.
• Maintain a calm demeanor during high volume periods.
• Follow TATA Starbucks operational policies and procedures.

Job description

Barista

About Starbucks India

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop.

Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.

Purpose and Scope of position

This position contributes to our success by:

• Providing legendary customer service to all customers.
• This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
• Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles.

Winning With Integrity

Working Together

Achieving Results

Helping Others Succeed

Living Our Misson And Values

Making Every Customer Feel Special

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Develops enthusiastically satisfied customers all of the time.
• Welcomes and connects with every customer.
• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the "Just Say Yes" behaviour by taking care of customer needs.
• Delivers legendary customer service to all customers by acting with a “customer comes-first” attitude.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager.
• Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Protects employees and customers by providing a safe and clean store environment.
• Follows store policy and procedures for operational flow at each station.

Summary of Experience & Education

• No experience required