CoE Specialist

Nestlé Nespresso SA; Bengaluru; Hybrid; INR 1,500,000 - 2,200,000; Full time

Job summary

Nestlé Nespresso SA in Bengaluru, India, invites a Center of Expertise Specialist to join our Digital & Tech team. This hands-on role focuses on resolving incidents and requests related to D365 CE and D365 F&O, with Commerce Tools, Magento, Hybris, and SAP experience valued.

You will manage incidents, ensure minimal business disruption, and drive CI/CD automation with Azure DevOps. Strong documentation, collaboration across teams, and ability to work in shifts are essential.

Qualifications

• 4+ years of incident/request management experience in large IT environments.
• Hands-on experience with Microsoft Dynamics CRM / D365 CE and D365 F&O.
• Experience with ITSM tools such as ServiceNow or JIRA.
• CI/CD pipelines and deployment automation with Azure DevOps.

Responsibilities

• Resolve incidents and requests with minimal business disruption.
• Maintain documentation and knowledge articles.
• Lead meetings, handovers, and knowledge transfer sessions.
• Collaborate with development teams for bug fixes and enhancements.
• Drive continuous improvement and automation.

Skills

D365 CE

D365 F&O

Azure DevOps

CI/CD

ITSM tools

CRM integrations

Web APIs

C#

JavaScript

Dual Write

Data Management Framework

Batch Jobs

Magento

Hybris

SAP

Tools

ServiceNow

JIRA

Azure DevOps

Job description

Center of Expertise CoE Specialist

Center of Expertise CoE Specialist to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot

• Location: Bengaluru, Karnataka, India
• Type of Contract: Permanent
• Grade: Band 2
• Type of work: Hybrid
• Work Language: Fluent Business English

The Role

This is a hands‑on position. The candidate will work daily on the resolution of incidents and requests, and it is important that the candidate has previous experience in resolving incidents related to D365 CE and F&O etc... Experience in Commerce Tools is a plus but platforms like Magento, Hybris, SAP are also valuable.

In this position, the successful candidate will be responsible for managing and resolving incidents and requests, ensuring minimal disruption to business operations. This role requires strong analytical skills, attention to detail, and the ability to work under pressure. The CoE Specialist (Center of Expertise) will play a crucial role in maintaining the stability and reliability of our IS/IT environment, while also driving continuous improvement initiatives to enhance our incident management processes.

We are looking for a skilled CoE Specialist on CRM and F&O with hands‑on experience in Microsoft Dynamics CRM (D365 CE) and Finance & Operation to provide application support, maintenance, and enhancements. The ideal candidate should also have working knowledge of DevOps practices, including CI/CD pipelines and deployment automation.

In This Role, You Will

• Ensure IT systems availability: Monitor and respond to incidents in a timely manner.
• Minimize disruptions in IT systems landscape: Analyze and diagnose incidents to identify root causes.
• Ensure on‑time resolution for any incident or request: Collaborate with other teams to resolve incidents and implement solutions.
• Maintain accurate documentation and knowledge articles: Document incidents, resolutions, and any necessary follow‑up actions.
• Lead and organise necessary meetings, handovers, and knowledge transfer sessions: Provide regular updates to stakeholders on the status of incidents. Participate in incident review meetings and contribute to continuous improvement initiatives.
• Facilitate effective communication with stakeholders throughout the incident lifecycle: Maintain and update incident management tools and systems
• Continuous Improvement and Automation: To actively propose improvement actions to minimise manual intervention and increase the automation and auto‑resolution of incidents and requests.

What We’re Looking For

• 4+ years of relevant Incident/Request Management experience within a large-scale IT environment
• Solid understanding of IT infrastructure components, systems, and technologies
• Experience with IT Service Management (ITSM) tools such as ServiceNow, or JIRA
• Provide L2/L3 support for Microsoft Dynamics CRM (D365 Customer Engagement) and D365 F&O.
• Troubleshoot and resolve issues related to workflows, plugins, integrations, and configurations.
• Monitor application performance and ensure system availability and reliability.
• Manage incident, problem, and change requests through ITSM tools
• Perform data fixes, environment management, and release support activities.
• Design and maintain CI/CD pipelines for CRM deployments using Azure DevOps.
• Support code deployments, version control, and release management processes.
• Work closely with development teams for bug fixes and enhancements.
• Document solutions, known issues, and support procedures.
• Used to work in Shifts

Required Skills

• Strong experience in Microsoft Dynamics CRM / D365 CE Support and D365 F&O.
• Knowledge of customization and configuration (entities, forms, workflows, plugins).
• Hands‑on experience with Azure DevOps and CI/CD pipelines.
• Experience in solution deployment and environment management (Dev, UAT, Prod).
• Basic understanding of C#, JavaScript, Web APIs (for troubleshooting).
• Knowledge of integration with external systems.
• Knowledge on Dual Write (CE F&O),Data Management Framework (DMF) and Batch Jobs.

Extra Skills That Set You Apart

• Experience and deep knowledge with Java, Hybris, PL SQL, Magento, Shoppify
• ITIL4 Foundation certification
• Experience with the implementation and maintenance of GenAI Solutions, Chat Bots and Machine Learning

We Offer You

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you!
• Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Modern "smart office" locations providing agile workspaces. Our state‑of‑the‑art campus is equipped with areas to co‑create, network, and chill!
• International, dynamic & inclusive working environment with attractive additional benefits.
• The pride to work for a B Corp certified company and one of the world’s most trusted brands.

About Nespresso

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net‑zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood

#Nespresso