Cnsltant, Automation Developer

085 Northern Operating Srvs Pvt Ltd; Bengaluru; On-site; INR 2,200,000 - 3,200,000; Full time

Job summary

Northern Trust is seeking a proactive Production Support Consultant with hands-on Xceptor experience to ensure the stability and performance of data automation workflows in production. You will collaborate with global teams, troubleshoot incidents, manage escalations, and drive service improvements in a mission-critical environment.

Based in our Bangalore office, you will monitor schedules, assist in deployments, document SOPs, and contribute to automation initiatives while aligning with ITIL

Qualifications

• Bachelor's or Master's degree in a technical field.
• 3+ years of experience in Xceptor application support.
• Familiarity with ITIL and production support practices.

Responsibilities

• Provide Level 1 and Level 2 Xceptor support for workflows.
• Monitor production schedules and incident resolution.
• Coordinate deployments and environment changes with teams.
• Maintain SOPs and knowledge bases.

Skills

Xceptor

Incident management

SQL

Communication

Education

Bachelor/Master in IT

Tools

Control-M

CSV/XML/Excel

APIs

Job description

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Consultant – Xceptor developer and support

Job Summary

We are seeking a proactive and detail oriented Production Support Consultant with hands on experience in Xceptor, a leading data automation platform. In this role, you will be responsible for ensuring the stability, reliability, and performance of Xceptor workflows solutions in production. You will collaborate with technical teams, business stakeholders, and platform owners to troubleshoot incidents, manage escalations, and drive service improvements in a mission critical environment.

Key Responsibilities

• Provide Level 1 and Level 2 support for Xceptor workflows, ensuring high availability and timely resolution of incidents for solutions deployed.
• Monitor production schedules proactively.
• Troubleshoot and resolve technical issues in real-time, including workflow failures, data anomalies, and performance bottlenecks.
• Investigate root causes of incidents, document findings, and implement preventive solutions.
• Work closely with development and platform teams to manage code deployments, environment issues, and configuration changes.
• Coordinate with business users during issue resolution, communicate incident statuses, and manage expectations.
• Maintain and enhance support documentation, standard operating procedures (SOPs), and knowledge bases.
• Assist in batch job scheduling, reporting, and operational metrics tracking.
• Participate in regular on call rotations and support coverage, including weekends and holidays, as needed.
• Contribute to automation and continuous improvement initiatives within the Xceptor support framework.

Strong Analytical and Problem Solving

Strong analytical, problem solving, and troubleshooting abilities. Ability to work in a team-based environment, as well as, the ability to work independently. Quickly grasp the business problem and translates into tangible, usable actionable outputs.

Required Qualifications

• Bachelor’s or Master’s degree in any technical area with 8+ years of overall experience
• Minimum 3+ years of experience in Xceptor application support, preferably in financial services or data processing domains
• Hands on experience working with Xceptor (workflow design, data ingestion, transformations, validations, and output generation).
• Strong understanding of production support practices including incident, problem, and change management (e.g., ITIL framework).
• Familiarity with SQL and data analysis for troubleshooting and log inspection.
• Good understanding of file handling (CSV, XML, Excel), APIs, and scheduling tools (e.g., Control-M) is a plus.
• Excellent communication skills and the ability to work collaboratively in a fast-paced, global environment.

Preferred Skills

• Certified Xceptor Developer Foundation and Advanced
• Prior experience in financial services would be an advantage
• Development exposure to other automation tools (e.g., Alteryx, Blue Prism, Power Automate, UiPath) would be an advantage.

US Hour Coverage

6 PM–3 AM IST and 9 PM–6 AM IST

Working with Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies!

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office, space, we offer fantastic amenities which include our Arrival Hub – Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more. Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions Candidate Privacy Notice

California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Canada EEO STATEMENT Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. USA EEO STATEMENT It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S)