Associate- L1 Support Engineer Java Cloud

185 Northern Operating Sols Pvt Ltd; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Northern Trust in Pune, India is seeking an experienced L1 Production Support Analyst to deliver 24x7 production support for wealth management applications. You will triage incidents, monitor services, and coordinate with offshore teams while providing strong customer communication.

Ideal candidates have 4+ years in a financial setting, ITIL and cloud certification, and solid Java/Spring Boot and SQL skills. Occasional night/weekend work may be required.

Qualifications

• 4+ years of experience in a technical business facing role in a financial institution or similar.
• ITIL Certified and Cloud Certified.
• Knowledge of ITSM and strong communication skills.
• Ability to explain technical issues in layman terms and coordinate with teams.
• Proficient in Java, Spring Boot, REST APIs and SQL.

Responsibilities

• Provide L1 operational support for Wealth Management platforms and applications.
• Perform initial triage, troubleshooting, and resolution of production incidents.
• Monitor applications and infrastructure; manage alerts and incident handling.
• Lead L2/L3 production support activities and RCA with stakeholders.
• Support deployments, change management, and DR/backup activities.

Skills

Java

Spring Boot

REST APIs

SQL

Unix/Linux

Shell Scripting

AWS/Azure

ITIL

Monitoring Tools

Education

BCA/B.Sc. Computer Science

Tools

Control-M

Dynatrace

Splunk

Grafana

CloudWatch

Jenkins

Git

Job description

About Northern Trust

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Overview

WM L1 Production Support is looking for a Support Analyst who can work under general supervision (but works independently), responsible for day-to-day production support for Financial Applications L1 Production Support is responsible for 24x7 production support across globe (APAC, EMEA and North America) under Northern Trust Company. ROLE: L1 Application Support has responsibility for the technical and functional support of our across multiple technologies.

This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams. The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trade applications. Some night/weekends may be required from time to time. Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties.

Key Responsibilities

• Provide L1 operational support for Wealth Management platforms and applications.
• Perform initial triage, troubleshooting, and resolution of production incidents and service requests.
• Smoke test (SOD/EOD/SOW/EOW/Weekend/ DR / Release)
• Active Monitoring INC queues and take necessary action as per SOP
• Active App monitoring – Tools (APV/Catchpoint/Dynatrace) and take necessary action as per SOP
• Lead L2/L3 production support activities
• Troubleshoot application, database and infrastructure issues
• Perform root cause analysis and problem managementsss
• Support cloud-hosted applications and microservices
• Manage release support, deployments and rollback activities
• Improve observability, monitoring and operational stability
• Mentor junior support engineers and drive automation initiatives
• Escalate complex issues to L2/L3 teams while ensuring proper communication and tracking.
• Monitor and manage job scheduling platforms such as Control-M or similar schedulers.
• Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. such as Incident detection, root-cause investigation, problem management
• Application availability monitoring
• Capacity planning
• Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)
• Firecall support including off-hours and weekend support
• Handle static data updates using SQL or other methods necessary
• Metrics and audit reporting
• Maintain DR documentation and participate in annual exercise
• Build effectively working relations with a wide variety of groups including clients, development, business, audit, compliance
• Monitor and attend to all alerts and elevate production issues as needed to relevant teams and management.
• Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Actively contribute to the supportability of the applications as well as continuous service improvement projects.
• Develop understanding of NT’s systems and products utilizing reference materials and support procedures.
• Present IT in a professional manner exhibits customer service values in line with NT’s A Approach.
• Adherence to corporate standards always.

Skills / Experience

• 4+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
• ITIL Certified
• Cloud Certified
• Knowledge of ITSM is needed.
• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment.
• The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
• Java, Spring Boot, REST APIs
• SQL (Oracle / SQL Server / PostgreSQL)
• UNIX/Linux commands and Shell Scripting
• AWS/Azure Cloud fundamentals
• Application, Batch and API Monitoring
• Incident, Problem and Change Management
• Log Analysis (Splunk, Dynatrace, Grafana, CloudWatch)
• ITIL processes and ServiceNow
• Kafka / Messaging Platforms
• Jenkins, Git, CI/CD fundamentals
• L1/L2 troubleshooting, RCA and stakeholder communication
• Works closely with other technology teams such as Development, Infrastructure and vended software support teams.

Experience Required A College or University degree and/or relevant 2-6 years proven work experience. Related Industry qualification is preferred. (BCA/B.Sc. Comp Science)

Major Activities

• Smoke test
• Active Batch monitoring
• 24X7 Monitoring
• INC queues
• Monitoring tools alert
• On call
• Support Nightly batch communications
• Prepare SLA Dashboards
• Data backup/management activity user data modification
• Weekend availability
• Report generation and stakeholder comm

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected under federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion or creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.