GMS-Senior-AD-Azure AD

EY; Chennai District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

EY is hiring a Senior Azure AD Operations Support Analyst to ensure secure, reliable Azure Active Directory services and IAM operations. You will lead incidents, optimize performance, and drive process improvements within a global team.

Ideal candidates will have extensive Azure AD IAM experience, strong incident management skills, and leadership capabilities to mentor others and align with security policies and regulatory requirements.

Qualifications

• Bachelor's degree in CS/IT/Cybersecurity or related field.
• Extensive IAM operations experience with Azure AD.
• Experience in incident management and problem-solving within IAM context.
• Knowledge of cloud security, IAM protocols and regulatory compliance requirements.

Responsibilities

• Oversee operational management of Azure AD services for high availability and performance.
• Lead resolution of complex Azure AD incidents and service requests.
• Develop and enforce procedures and documentation for Azure AD management.
• Collaborate with IAM engineering to support Azure AD solutions and integrations.
• Perform system health checks, monitor performance, and conduct capacity planning.
• Coordinate with IT and security teams to ensure IAM aligns with policies and compliance.
• Mentor junior analysts and contribute to training materials.
• Manage Azure AD features such as conditional access, MFA, and PIM.
• Drive automation to enhance IAM operational efficiency.
• Act as escalation point for high-impact issues and provide strategic recommendations.
• Lead operational tasks including provisioning, access reviews, and troubleshooting.
• Collaborate with IAM to transition new features into production with operational readiness.
• Conduct audits to identify security gaps and inefficiencies.
• Drive automation of processes to reduce manual workload.
• Mentor junior analysts and contribute to best practices.

Skills

IAM operations

Azure AD

Incident management

Cloud security

Analytical skills

Leadership

Stakeholder management

Education

Bachelor's degree

Job description

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Senior

As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance

Key Requirements / Responsibilities

• Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
• Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
• Develop, maintain, and enforce operational procedures and documentation for Azure AD management.
• Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
• Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
• Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
• Mentor junior operations support analysts and contribute to their professional development.
• Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
• Drive automation and process improvement initiatives to enhance IAM operational efficiency.
• Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements
• Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Mentor junior operations analysts and contribute to the development of training materials and best practices

Preferred Skills

• Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
• In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication and leadership abilities, with a track record of successful stakeholder management.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar

Education

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.