GMS-Senior-AD-Azure AD

EY; Ernakulam; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

EY in India seeks a Senior Azure AD Operations Support Analyst to lead IAM services, ensure high availability, troubleshoot incidents, and drive improvements across identity management. You will mentor junior analysts, manage conditional access, MFA, and PIM, coordinate with security teams, and help transition new Azure AD features to production while maintaining operational readiness.

Willingness to travel and occasional on-call duties expected.

Qualifications

• Extensive experience in IAM operations, especially Azure AD.
• Experience in incident management and problem-solving within IAM.
• Knowledge of cloud security, IAM protocols, and regulatory requirements.

Responsibilities

• Oversee Azure AD operational management ensuring high availability.
• Lead complex Azure AD incidents resolution and service requests.
• Develop and enforce Azure AD procedures and documentation.
• Collaborate with IAM teams to implement Azure AD solutions.
• Perform regular health checks, monitor performance, plan capacity.
• Ensure IAM operations align with security policies and compliance.
• Mentor junior analysts and develop training materials.
• Manage conditional access, MFA, and PIM features.
• Drive automation to improve IAM efficiency.
• Escalate issues and advise on Azure AD enhancements.
• Coordinate production rollout of new IAM features.
• Conduct security audits and identify gaps.
• Support disaster recovery planning for identity services.
• Lead reviews and optimize operational processes.

Skills

IAM operations

Azure AD

Incident management

Cloud security

Leadership

Stakeholder management

Education

Bachelor's degree in Computer Science/IT/Cybersecurity

Tools

Azure AD

MFA

PIM

Conditional Access

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Senior

As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance

Key Requirements / Responsibilities:

• Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
• Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
• Develop, maintain, and enforce operational procedures and documentation for Azure AD management.
• Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
• Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
• Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
• Mentor junior operations support analysts and contribute to their professional development.
• Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
• Drive automation and process improvement initiatives to enhance IAM operational efficiency.
• Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements
• Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Mentor junior operations analysts and contribute to the development of training materials and best practices

Preferred Skills:

• Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
• In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication and leadership abilities, with a track record of successful stakeholder management.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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