CMDB & Service Mapping Analyst - Senior Engineer IT Asset Management

Mployee.me; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Unisys seeks an experienced CMDB & Service Mapping Analyst to manage ServiceNow CMDB and build comprehensive service maps. The role focuses on data quality, CI relationships, and alignment with CSDM standards, while supporting governance and compliance across IT assets and infrastructure.

You will collaborate with cross-functional teams to ensure accurate service visibility and timely resolution of mapping issues, contributing to secure and efficient asset management.

Qualifications

• 3+ years of ServiceNow CMDB, Discovery, and Service Mapping experience.
• Strong knowledge of CSDM, CI lifecycle management, and dependency mapping.
• Experience with infrastructure, applications, cloud platforms, and ITSM processes.
• Strong analytical, troubleshooting, and stakeholder engagement skills.

Responsibilities

• Build, maintain, and support ServiceNow service maps.
• Manage CMDB data quality, CI relationships, reconciliation exceptions, and remediation activities.
• Validate service dependencies with service owners, application owners, and technical SMEs.
• Support Discovery operations, investigate mapping and discovery issues, and maintain relationship accuracy.
• Perform service map reviews, certification, and periodic validation activities.
• Produce operational reports, document exceptions, and support governance and audit requirements.

Skills

ServiceNow CMDB

ServiceNow Discovery

Service Mapping

CI lifecycle management

Stakeholder engagement

Education

Any degree

Equivalent combination of education and experience

Tools

ServiceNow platform

Job description

What Success Looks Like In This Role

Job Title: CMDB & Service Mapping Analyst - Senior Engineer IT Asset Management

Location: Bangalore

Who We Are

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision:

Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Reports To: Service Mapping Lead / CMDB Lead

Position Overview

Gathers detailed hardware and software inventory information to facilitate decisions about purchasing, allocating, replenishing and retiring IT assets. Contributes to asset lifecycle management and helps ensure the effective and efficient use of allocated hardware, software and associated infrastructure. Enforces compliance with corporate security policies, licensing requirements and technology deployment standards. Coordinates with system support, networking and other personnel to ensure the effective and efficient management of company assets.

Role Summary

Responsible for supporting Howden's CMDB operations and building, maintaining, and validating ServiceNow service maps. Ensures CMDB data quality, accurate CI relationships, service visibility, and alignment with CSDM standards while supporting operational, governance, and compliance requirements.

Key Responsibilities

• Build, maintain, and support ServiceNow service maps.
• Manage CMDB data quality, CI relationships, reconciliation exceptions, and remediation activities.
• Validate service dependencies with service owners, application owners, and technical SMEs.
• Support Discovery operations, investigate mapping and discovery issues, and maintain relationship accuracy.
• Perform service map reviews, certification, and periodic validation activities.
• Produce operational reports, document exceptions, and support governance and audit requirements.

Required Skills

• 3+ years of ServiceNow CMDB, Discovery, and Service Mapping experience.
• Strong knowledge of CSDM, CI lifecycle management, and dependency mapping.
• Experience working with infrastructure, applications, cloud platforms, and ITSM processes.
• Strong analytical, troubleshooting, and stakeholder engagement skills.

Success Measures

• CMDB data quality and compliance scores.
• Service mapping throughput and quality.
• Accuracy of CI relationships and service dependencies.
• Timely closure of CMDB and mapping-related issues.

You will be successful in this role if you have:

Any degree and 4-6 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those that seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.