Cluster Optometrist

Lenskart; Bareilly; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Lenskart is looking for a Cluster Optometrist who blends clinical optometry with retail leadership. You will upskill front-end staff and uphold eye test quality and dispensing standards across stores, driving key business metrics with your optometric approach.

You will mentor new talent, supervise store operations, and ensure a high-quality customer experience while traveling to different locations in India as required.

Formación

• Diploma in Optometry with retail experience.
• Knowledge of eye tests and dispensing.
• Willing to travel across India for business needs.
• Strong sales and customer-service mindset.
• Leadership and coaching abilities.

Responsabilidades

• Visit assigned stores in uniform and manage technical and functional store operations.
• Mentor fresher optometrists, guide sales pitches, dispensing, and customer queries.
• Cover store optometrist roles during busy hours or absences; check eye tests, calibration, inventory.
• Lead by example to achieve NPS targets and drive revenue.
• Hire and onboard new talent; conduct reviews with AOMs.
• Regularly train staff on SOPs (eye test, dispensing, contact lenses) and measure impact.
• Periodically audit eye tests and dispensing performance.
• Collaborate with store team and regional meetings; report daily to regional manager.
• Work weekends/public holidays as per business needs.

Conocimientos

Optometry

Refraction

Dispensing

Eyewear

Sales

Mentoring

Educación

Diploma in Optometry

Descripción del empleo

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification - Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think entrepreneur mind-set etc