Cluster Manager

The Muthoot Group; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The Muthoot Group is seeking a Cluster Manager to bridge regional leadership and branch managers. You will ensure a group of branches operates smoothly and achieves financial targets.

You will lead sales growth of the Gold Loan portfolio, manage NPAs, mentor staff, promote cross-selling, and ensure timely loan renewals.

Qualifications

• A graduate degree is required; MBA or PGDBM preferred.
• 7–10 years of experience in team management and direct sales in banking or gold loans.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Drive sales growth of the Gold Loan portfolio through daily team leadership.
• Reduce NPAs by coordinating collections and overdue accounts.
• Mentor and train branch staff and monitor performance metrics.
• Encourage cross-selling of other Muthoot Group products to meet targets.
• Ensure timely loan renewals to prevent overdue status.

Skills

Team management

Communication

Problem-solving

Negotiation

Education

Graduate degree

MBA

PGDBM

Job description

This job is provided by apna.co Role Overview

As a Cluster Manager, you act as the bridge between regional leadership and individual branch managers. Your primary goal is to make sure your assigned group of branches runs smoothly and hits its financial targets.

Key Responsibilities

• Sales Growth: Drive the growth of the Gold Loan portfolio. You push teams to acquire new customers daily and take over loans from competitors.
• NPA Reduction: Manage Non-Performing Assets (NPA). This means working with the team to collect missed payments and close overdue accounts.
• Team Management: Mentor and train branch staff. You monitor branch performance metrics and address any field issues.
• Cross-Selling: Encourage branches to sell other Muthoot Group products to meet business goal.
• Loan Renewals: Ensure existing customers renew their loans on time before they become overdue.

Requirements & Skills

Education: A Graduate degree is required. An MBA or PGDBM is preferred.

Experience: Usually 7-10 years of experience in team management and direct sales within banking or gold loans.

Skills: Strong communication, problem-solving, and negotiation skills.