Cloud Solution Delivery Sr Advisor

NTT DATA Services; Pune District; Presencial; INR 900.000 - 1.800.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. in Pune, Maharashtra, India invites a seasoned ServiceNow Architect to join our Banking and Insurance delivery team.

You will design, develop, configure, upgrade, and support scalable ServiceNow solutions across ITSM, ITOM, GRC, SAM and VR, ensuring best practices and secure deployments. The role requires 10+ years in ServiceNow development, CSA/CAD/CIS certifications, strong ITIL knowledge, and the ability to mentor junior developers while collaborating with stakeholders on

Formación

• Minimum 10 years of hands-on ServiceNow development experience.
• Strong practical experience with ServiceNow ITSM and ITOM.
• Valid ServiceNow CSA, CAD, CIS-ITSM certifications.
• Experience across GRC/IRM, SAM, VR.
• Experience with upgrades, integrations, and CI/CD practices.

Responsabilidades

• Design, develop, configure, test, deploy, and support ServiceNow solutions across ITSM/ITOM/GRC/SAM/VR.
• Build and maintain integrations using REST, SOAP, IntegrationHub, and MID Servers.
• Configure and enhance ITSM processes (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB).
• Participate in upgrades, ensure best practices, security, and governance.
• Provide mentoring to junior developers and collaborate with stakeholders.

Conocimientos

ServiceNow ITSM

ServiceNow ITOM

GRC/IRM

SAM

Vulnerability Response VR

CSA

CAD

CIS-ITSM

Scripting (client/server)

REST/SOAP|IntegrationHub

MID Server

Flow Designer

ITSM processes

CMDB/CSDM

ITIL knowledge

Mentoring

Educación

ServiceNow CSA

ServiceNow CAD

CIS (ITSM) Certification

Herramientas

IntegrationHub

MID Server

REST APIs

SOAP APIs

Flow Designer

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Cloud Solution Delivery Sr Advisor to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Position/Job Title:

ServiceNow Architech

Organisation /Function:

Banking and Insurance

12+ years

Language Requirement:

Role Overview:

We are seeking a highly skilled ServiceNow Architech to join a long-term client engagement within the banking and insurance sector. The successful candidate will design, develop, configure, upgrade, and support secure, scalable ServiceNow solutions across multiple modules.

This role requires deep technical ServiceNow expertise, experience working in regulated financial-services environments, and the ability to collaborate effectively with architects, business analysts, platform owners, security teams, and delivery teams.

Primary Responsibilities:

• Design, develop, configure, test, deploy, and support ServiceNow solutions in line with business and technical requirements.
• Deliver enhancements and integrations across ServiceNow ITSM, ITOM, GRC, SAM, and Vulnerability Response capabilities.
• Develop and maintain ServiceNow components, including business rules, client scripts, UI policies, script includes, workflows, Flow Designer flows, notifications, service catalog items, record producers, UI actions, and scheduled jobs.
• Build and support integrations using REST and SOAP APIs, IntegrationHub, MID Servers, web services, and other approved integration methods.
• Configure and maintain ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB-related capabilities.
• Support ITOM implementations and enhancements, including Discovery, Service Mapping, Event Management, CMDB health, and operational visibility.
• Develop and support Governance, Risk and Compliance (GRC) solutions, including risk management, policy and compliance, audit, and issue management workflows.
• Support Software Asset Management (SAM) processes, data quality, licence compliance, and optimisation activities.
• Configure and enhance Vulnerability Response (VR) workflows, integrations, prioritisation, remediation tracking, and reporting.
• Plan and execute ServiceNow platform upgrades, including upgrade impact assessment, customisation review, regression testing, remediation, and post-upgrade validation.
• Ensure solutions follow ServiceNow best practices, coding standards, platform governance, security requirements, and maintainability principles.
• Conduct technical analysis, troubleshoot complex platform issues, and provide root-cause analysis for production defects.
• Participate in code reviews, peer reviews, technical design discussions, and quality assurance activities.
• Collaborate with business analysts and stakeholders to translate functional requirements into scalable technical designs.
• Produce and maintain technical documentation, including solution designs, configuration documents, interface specifications, and deployment runbooks.
• Provide technical mentoring and guidance to junior developers and other delivery team members.
• Minimum 10 years of hands-on ServiceNow development experience .
• Strong practical experience with ServiceNow ITSM .
• Valid ServiceNow Certified System Administrator (CSA) certification.
• Valid ServiceNow Certified Application Developer (CAD) certification.
• At least one valid ServiceNow Certified Implementation Specialist (CIS) certification including CIS- ITSM.
• Strong experience with ServiceNow ITOM , including relevant capabilities such as Discovery, Event Management, Service Mapping, CMDB, and MID Server configuration.
• Experience with ServiceNow GRC / Integrated Risk Management (IRM).
• Experience with ServiceNow Software Asset Management (SAM) .
• Experience with ServiceNow Vulnerability Response (VR) .
• Proven experience planning, executing, and supporting ServiceNow upgrades .
• Experience with ServiceNow client-side and server-side scripting, Flow Designer, Workflow, Service Catalog, portal experiences, and platform configuration.
• Experience building and maintaining integrations using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
• Strong understanding of CMDB concepts, data quality, configuration item relationships, and Common Service Data Model (CSDM) principles.
• Fluent English, with strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with technical and business stakeholders.

Preferred Skills:

• Experience working in the banking, insurance, financial services, or another highly regulated environment.
• Additional ServiceNow certifications in ITSM, ITOM, GRC/IRM, SAM, Vulnerability Response, or Certified Implementation Specialist (CIS) credentials.
• Knowledge of ITIL practices and enterprise IT service management processes.
• Experience with ServiceNow Agile Development, DevOps practices, source control, CI/CD pipelines, and automated testing.
• Familiarity with security, data privacy, operational resilience, regulatory compliance, audit, and risk-management requirements in financial services.
• Experience with ServiceNow Performance Analytics, reporting, dashboards, and data imports.

Personal Attributes:

• Strong analytical and problem-solving capabilities.
• Detail-oriented, quality-focused, and committed to secure, maintainable platform development.
• Comfortable working in a complex, enterprise-scale environment with multiple stakeholders.
• Proactive in identifying technical risks, upgrade impacts, and improvement opportunities.
• Effective mentor and collaborative team player.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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