Cloud Operations - Microsoft

Ingram Micro India Private Limited; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Ingram Micro India Private Limited is seeking a Microsoft Cloud Azure Service Manager to oversee operational health and service experience for Azure partners within the distributor ecosystem.

The role acts as a dedicated service owner, conducting regular health checks, maintaining Partner Center hygiene, and coordinating with internal and Microsoft stakeholders to keep Azure services healthy and uninterrupted.

Qualifications

• Bachelor's degree in Engineering, CS, IT, or related field.
• 3-8 years' experience in Microsoft Cloud, Azure operations or partner management.
• Experience with Microsoft Distributor / CSP environments preferred.
• Strong analytical and problem-solving abilities.

Responsibilities

• Dedicated Partner Service Management: act as the primary service management contact for strategic Azure partners and build strong operational relationships.
• Azure Business Health & Hygiene: conduct periodic health checks of partner Azure environments and monitor key hygiene parameters.
• Service Continuity & Issue Prevention: proactively monitor for disruptions and coordinate with internal teams and Microsoft stakeholders.
• Microsoft Partner Center Management: support partners in maintaining Partner Center hygiene and administration; review configurations for risks.
• Partner Health Reviews & Governance: establish cadence for weekly/monthly/quarterly reviews and track actions and risks.
• Cross-Functional Coordination: work with Azure Business Development, Cloud Operations, Technical Support, Pre-Sales, Finance, Billing, Partner Management, and Microsoft teams.
• Escalation & Incident Management: manage critical service escalations and drive timely resolutions; perform root cause analysis.

Skills

Microsoft Azure

Microsoft Partner Center

Azure CSP ecosystem

Azure subscriptions management

Billing and provisioning

Cloud operations

Incident management

Data analysis and dashboards

Stakeholder management

Communication and presentation

Education

Bachelor's degree in Engineering/CS/IT

Tools

Microsoft Partner Center

Azure Portal

Job description

Position Summary

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Position Summary The Microsoft Cloud Azure Service Manager will be responsible for managing and ensuring the overall operational health, continuity, and service experience of assigned Microsoft Azure partners within the distributor ecosystem. The role will act as a dedicated service and operational owner for strategic partners, conducting regular business and technical health checks, maintaining Partner Center hygiene, proactively identifying risks, and coordinating with internal and Microsoft stakeholders to ensure that partners' Azure services remain healthy, compliant, and uninterrupted. The ideal candidate will possess strong knowledge of the Microsoft Partner Center, Azure services and subscriptions, cloud operations, billing and provisioning processes, and partner lifecycle management.

Key Responsibilities

1. Dedicated Partner Service Management Act as the primary service management contact for a defined set of strategic and high-value Azure partners. Build strong operational relationships with assigned partners and understand their Azure business environment, consumption patterns, subscriptions, customers, and operational requirements. Conduct regular partner service reviews and health check meetings. Develop and maintain an overall Azure Partner Health Dashboard covering operational, commercial, and service-related parameters. Proactively identify potential service risks and ensure timely corrective actions.
2. Azure Business Health & Hygiene Conduct periodic health checks of partner Azure environments and business operations. Monitor key hygiene parameters, including:
   • Azure subscription status
   • Billing and payment health
   • Consumption and usage trends
   • Expiring subscriptions or commitments
   • Partner Center account hygiene
   • Customer and subscription mapping
   • Required administrative access and permissions
   • Azure plan and billing configuration
   • Potential service suspension or disruption risks
   Ensure all assigned partners maintain high standards of operational hygiene and compliance. Identify gaps and work with partners to close them within defined timelines.
3. Service Continuity & Issue Prevention Proactively monitor and identify situations that may impact the continuity of Azure services. Work closely with internal operations, billing, finance, technical support, and Microsoft teams to prevent service disruptions. Ensure timely resolution of issues related to:
   • Azure subscription provisioning
   • Service suspension
   • Billing discrepancies
   • Payment-related issues
   • Partner Center administration
   • Customer subscription management
   • Access and permission-related challenges
   Own the end-to-end coordination and escalation process for critical partner issues until resolution.
4. Microsoft Partner Center Management Demonstrate strong working knowledge of the Microsoft Partner Center portal and associated cloud operational processes. Support partners in maintaining proper Partner Center hygiene and administration. Review partner account configurations and identify potential operational risks. Guide partners on best practices related to:
   • CSP and Azure customer management
   • Subscription administration
   • Azure Plan management
   • Customer lifecycle management
   • Partner relationships and access
   • User roles and permissions
   • Billing and invoicing processes
   Stay updated on Microsoft Partner Center changes, policies, processes, and operational requirements.
5. Partner Health Reviews & Governance Establish a structured cadence for:
   • Weekly operational reviews for critical partners
   • Monthly partner health checks
   • Quarterly business and service reviews
   Maintain a Partner Health Scorecard covering key operational and service parameters. Track open actions, risks, escalations, and resolution timelines. Present regular service health updates to internal leadership and relevant stakeholders. Develop corrective action plans for partners with recurring operational or hygiene challenges.
6. Cross-Functional Coordination Work closely with internal teams, including:
   • Azure Business Development
   • Cloud Operations
   • Technical Support
   • Pre-Sales
   • Finance and Credit
   • Billing Operations
   • Partner Management
   • Microsoft Alliance and Vendor Teams
   Act as the central coordinator for partner service-related escalations. Ensure clear ownership, timely follow-up, and closure of partner issues.
7. Escalation & Incident Management Manage critical service escalations for assigned partners. Ensure appropriate prioritization and timely escalation to internal or Microsoft support teams. Track incidents through to closure and provide regular updates to stakeholders. Conduct root cause reviews for recurring or critical operational issues. Recommend preventive measures to minimize future service disruptions.
8. Reporting & Continuous Improvement Develop and maintain dashboards for:
   • Partner Health Status
   • Open Service Issues
   • Escalation Aging
   • Subscription and Billing Health
   • Azure Consumption Trends
   • Hygiene Compliance Risk Indicators
   Identify recurring partner challenges and recommend process improvements. Contribute to the development of standardized Azure operational processes, SOPs, and best practices. Drive automation and simplification initiatives to improve the partner service experience.

Required Skills & Competencies

• Technical & Product Knowledge Strong understanding of Microsoft Azure products, services, and cloud concepts. Strong hands-on knowledge of the Microsoft Partner Center portal. Understanding of the Microsoft CSP ecosystem and Azure operational lifecycle. Knowledge of Azure subscriptions, Azure Plan, billing, provisioning, and customer management. Understanding of cloud service continuity and incident management. Ability to interpret Azure consumption, subscription, and operational data. Familiarity with Microsoft support and escalation processes.
• Functional Skills Strong partner relationship and stakeholder management skills. Excellent problem-solving and analytical abilities. Strong ownership and ability to manage issues end-to-end. Ability to work across multiple internal teams and external stakeholders. Excellent communication and presentation skills. Strong reporting, dashboard, and data analysis capabilities. Ability to manage multiple partner accounts and priorities simultaneously.

Education & Experience

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. 3-8 years of relevant experience in Microsoft Cloud, Azure operations, cloud support, service management, CSP operations, or partner management. Experience working with a Microsoft Distributor, Indirect Provider, CSP, System Integrator, or Managed Service Provider will be preferred. Experience managing strategic partners or enterprise customer service operations is desirable.

Certification Requirements

The candidate should hold, or be willing to obtain, relevant Microsoft Azure certifications. Preferred certifications include:

• Microsoft Certified: Azure Fundamentals (AZ-900) - Mandatory baseline knowledge.
• Microsoft Certified: Azure Administrator Associate (AZ-104) - Highly preferred.
• Additional Azure or Microsoft Cloud certifications will be an advantage.

Company Culture

With us, you'll make technology happen in surprising ways. It'll be a fun journey! It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What's in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you're unlikely to find anywhere else. Let's shape tomorrow.