Cloud Operations - Microsoft

ingrammicro; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Ingram Micro is seeking a Microsoft Cloud Azure Service Manager to oversee the health, continuity, and experience of assigned Azure partners within the distributor ecosystem.

You will act as the dedicated service owner for strategic partners, conducting regular health checks, maintaining Partner Center hygiene, and coordinating with internal and Microsoft stakeholders to ensure health, compliance, and uninterrupted Azure services.

Qualifications

• Strong knowledge of Microsoft Partner Center and Azure services.
• Experience with billing, provisioning processes, and partner lifecycle management.
• Excellent collaboration with internal and Microsoft stakeholders.

Responsibilities

• Act as the primary service management contact for defined strategic Azure partners.
• Build strong operational relationships and understand partners' Azure environment.
• Conduct regular health checks and partner service reviews.
• Develop and maintain an Azure Partner Health Dashboard.
• Identify risks and ensure timely corrective actions.
• Coordinate with internal teams and Microsoft to prevent service disruptions.
• Own end-to-end coordination and escalation for critical issues.
• Guide partners on CSP, subscription, and billing best practices.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Position Summary

The Microsoft Cloud Azure Service Manager will be responsible for managing and ensuring the overall operational health, continuity, and service experience of assigned Microsoft Azure partners within the distributor ecosystem. The role will act as a dedicated service and operational owner for strategic partners, conducting regular business and technical health checks, maintaining Partner Center hygiene, proactively identifying risks, and coordinating with internal and Microsoft stakeholders to ensure that partners' Azure services remain healthy, compliant, and uninterrupted. The ideal candidate will possess strong knowledge of the Microsoft Partner Center, Azure services and subscriptions, cloud operations, billing and provisioning processes, and partner lifecycle management.

Key Responsibilities

Dedicated Partner Service Management

Act as the primary service management contact for a defined set of strategic and high-value Azure partners. Build strong operational relationships with assigned partners and understand their Azure business environment, consumption patterns, subscriptions, customers, and operational requirements. Conduct regular partner service reviews and health check meetings. Develop and maintain an overall Azure Partner Health Dashboard covering operational, commercial, and service-related parameters. Proactively identify potential service risks and ensure timely corrective actions.

Azure Business Health & Hygiene

Conduct periodic health checks of partner Azure environments and business operations. Monitor key hygiene parameters, including:

• Azure subscription status
• Billing and payment health
• Consumption and usage trends
• Expiring subscriptions or commitments
• Partner Center account hygiene
• Customer and subscription mapping
• Required administrative access and permissions
• Azure plan and billing configuration
• Potential service suspension or disruption risks

Ensure all assigned partners maintain high standards of operational hygiene and compliance. Identify gaps and work with partners to close them within defined timelines.

Service Continuity & Issue Prevention

Proactively monitor and identify situations that may impact the continuity of Azure services. Work closely with internal operations, billing, finance, technical support, and Microsoft teams to prevent service disruptions. Ensure timely resolution of issues related to:

• Azure subscription provisioning
• Service suspension
• Billing discrepancies
• Payment-related issues
• Partner Center administration
• Customer subscription management
• Access and permission-related challenges

Own the end-to-end coordination and escalation process for critical partner issues until resolution.

Microsoft Partner Center Management

Demonstrate strong working knowledge of the Microsoft Partner Center portal and associated cloud operational processes. Support partners in maintaining proper Partner Center hygiene and administration. Review partner account configurations and identify potential operational risks. Guide partners on best practices related to:

• CSP and Azure customer management
• Subscription administration
• Azure Plan management
• Customer lifecycle management
• Partner relationships and access
• User roles and permissions
• Billing and invoicing processes

Stay updated on Microsoft Partner Center changes, policies, processes, and operational requirements.

Partner Health Reviews & Governance

Establish a structured cadence for:

• Weekly operational reviews for critical partners
• Monthly partner health checks
• Quarterly business and service reviews

Maintain a Partner Health Scorecard covering key operational and service parameters. Track open actions, risks, escalations, and resolution timelines. Present regular service health updates to internal leadership and relevant stakeholders. Develop corrective action plans for partners with recurring operational or hygiene challenges.

Cross-Functional Coordination

Work closely with internal teams, including:

• Azure Business Development
• Cloud Operations
• Technical Support
• Pre-Sales
• Finance and Credit
• Billing Operations
• Partner Management
• Microsoft Alliance and Vendor Teams

Act as the central coordinator for partner service-related escalations. Ensure clear ownership, timely follow-up, and closure of partner issues.

Escalation & Incident Management

Manage critical service escalations for assigned partners. Ensure appropriate prioritization and timely escalation to internal or Microsoft support teams. Track incidents through to closure and provide regular updates to stakeholders. Conduct root cause reviews for recurring or critical operational issues. Recommend preventive measures to minimize future service disruptions.

Reporting & Continuous Improvement

Develop and maintain dashboards for: