Cloud Operations Manager

Trimble; Chennai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Trimble Viewpoint seeks an experienced Engineering Management Lead for Cloud Operations in Chennai to scale mission-critical cloud infrastructure and AI-enabled automation across 22,000+ servers and 6,000+ enterprise customers.

You will own the global cloud operations roadmap, mentor engineers, drive FinOps and security alignment with ISO 27001, SOC 2, and ITIL, and partner with North America teams to deliver reliable, scalable services.

Qualifications

• 10+ years IT and cloud infrastructure leadership experience.
• Proven track record in people management and engineering leadership.
• Experience with ITIL disciplines (Incident, Problem, Change, Configuration, Release).
• Familiarity with AI-enabled cloud operations and agentic automation is a plus.

Responsibilities

• Direct global cloud operations for Trimble Viewpoint across 22,000+ servers and 6,000+ customers.
• Lead strategic roadmap for AI-enabled cloud operations and HITL workflows.
• Oversee 24/7 service continuity, disaster recovery, capacity planning, and incident management.
• Drive FinOps cost governance and预算 accountability across regions.
• Build and mentor Chennai-based Cloud Operations team and align with North America counterparts.
• Ensure security compliance with ISO 27001, SOC 2, NIST, and ITIL standards.
• Partner with Product Leadership and Security to set technical standards.

Skills

Cloud leadership

Incident management

ITIL processes

SLA/MTTR optimization

FinOps

AI workflows

Mentoring

Security governance

Cross-functional alignment

Crisis management

Job description

Engineering Management Lead Global Cloud Innovation as Manager of Cloud Operations (COPS)

Are you an experienced engineering leader passionate about scaling mission-critical cloud infrastructure and pioneering AI and agentic automation? Trimble is seeking an exceptional Manager of Cloud Operations (COPS) to lead our Chennai Cloud Operations team. In this pivotal leadership role, you will oversee the daily management of Trimble Viewpoint's Global Cloud Services—supporting 22,000+ servers and 6,000+ customers in North America—while driving our strategic operational roadmap toward an AI-first future.

About Us

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work.

About Trimble Viewpoint

Trimble Viewpoint provides market-leading construction management software solutions that connect the office, team, and field. Our cloud services deliver enterprise-grade performance, high reliability, and integrated data visibility to thousands of construction organizations worldwide.

What Makes This Role Great

In this high-impact position, you will direct the global heartbeat of Trimble Viewpoint’s cloud estate. Operating from our Chennai office in an IST-driven collaborative model with our North American teams, you will champion agentic AI workflows, autonomous patch and incident pipelines, and FinOps cost-governance disciplines. You will have full executive support to cultivate an exceptional engineering culture, mentor top cloud talent, define technical standards with Information Security and Product Leadership, and lead the operational transition toward intelligent, self-healing cloud ecosystems.

Strategic Leadership & AI Vision

Develop and implement the technical roadmap for AI-enabled cloud operations, championing agentic automation with human-in-the-loop (HITL) checkpoints across deployments, server lifecycle management, and daily workflows.

Global Estate & 24/7 Service Oversight

Oversee 24/7 cloud operations across 22,000+ servers and 6,000+ enterprise customers, managing disaster recovery, capacity modeling, event management, incident resolution, and change governance.

SLA & MTTR Optimization

Own customer-facing uptime and system reliability metrics, deploying AI-assisted root-cause analysis (RCA), predictive alerting, and automated remediation to systematically drive down Mean Time to Resolution (MTTR).

AI-SecOps & Audit Readiness

Champion AI-SecOps practices to integrate machine learning into threat detection, vulnerability remediation, and security incident response, ensuring full compliance with ISO 27001, SOC 2, NIST, and ITIL standards.

FinOps & Capacity Planning

Direct cloud financial operations (FinOps) through AI-driven cost analytics to forecast capacity, optimize global cloud spend, and enforce team-wide budget accountability.

Team Leadership & Global Governance

Directly manage and mentor the Chennai Cloud Operations team, cultivating high AI fluency, structured career paths, and seamless cross-regional governance with North American counterparts.

Essential Skills & Experience

Professional Leadership

10+ years of overall IT and cloud infrastructure experience, with a proven track record in a direct people management and engineering leadership role.

Service Management Frameworks

In-depth working knowledge and operational execution of ITIL disciplines (Incident, Problem, Change, Configuration, and Release Management).

Escalation & Crisis Management

Proven ability to manage complex, high-priority operational escalations, maintain composed customer communications, and drive rapid incident containment.

Customer Onboarding & Process Transition

Demonstrated experience facilitating customer onboarding and smooth enterprise transitions into cloud operations support.

Global Cross-Functional Alignment

Track record of driving standard processes, operational rigor, and unified metrics across distributed, multi-region teams.

Bonus Points For

• Cloud & AI Certifications: Professional certifications in Microsoft Azure and/or recognized AI/ML platforms.
• Agentic Automation & Scripting: Practical exposure to building or supervising automated agentic workflows, autonomous remediation runbooks, or modern telemetry stacks.
• Compliance Expertise: Direct experience managing audits and operational security controls under SOC 2 Type II or ISO 27001 frameworks.

Logistics

• Location: Chennai, India
• Department: Global Cloud Services / Cloud Operations (COPS)
• Level: M3
• Job Type: Full-Time

Why You’ll Love Working With Us

At Trimble, we're not just a company that "does good"- we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us.

Join a Values-Driven Team: Belong, Grow, Innovate

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.