Cloud & Infrastructure Engineer / M365 & Infra Admin

Knoldus Inc; Dadri; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Knoldus Inc. in Noida is seeking a Cloud & Infrastructure Engineer/M365 & Infra Administrator to oversee Microsoft cloud platforms and IT infrastructure, focusing on Microsoft 365, Windows 365, Entra ID, Exchange Online, SharePoint, OneDrive, DNS, and identity management.

The role involves troubleshooting issues, platform administration, patching, and security operations in a hybrid/remote setup. The candidate will address incidents, manage user access, automate routine tasks with PowerShell,

Qualifications

• 2–4 years of IT infrastructure or cloud administration experience.
• Degree in CS/IT or related discipline; professional experience acceptable.
• Relevant Microsoft 365/Azure certifications desirable.

Responsibilities

• Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Windows 365.
• Manage Microsoft Entra ID: user/group management, access permissions, SSO, RBAC.
• Troubleshoot infrastructure, DNS, authentication, email, SharePoint, OneDrive, and Windows 365.
• Perform platform administration, user access changes, and service health monitoring.
• Oversee security operations: patching, vulnerability remediation, certificate renewal, key rotation.
• Manage Exchange mailbox permissions, mail flow, and email incident resolution.
• Monitor platform availability, performance, and security; resolve incidents promptly.
• Handle incident, problem, and change management per ITIL, SLAs, and standards.
• Support Azure, Windows Server, networking, storage, backup, and DR activities as required.
• Automate tasks with PowerShell and other scripting tools; maintain docs and procedures.
• Collaborate with security, infra, and service delivery teams to improve reliability.
• Use AI-assisted tools judiciously for troubleshooting, scripting, and logging; ensure security compliance.

Skills

Microsoft 365 admin

Entra ID admin

Exchange Online

SharePoint & OneDrive

Windows 365

PowerShell scripting

DNS & email troubleshooting

ITSM incident/change management

Security operations & patching

RBAC & SSO

Education

Degree in Computer Science / Information Technology

Tools

PowerShell

Azure

Microsoft 365 admin center

ITSM tools

Job description

2 to 4 Years

Noida

Full-Time

Role Overview

The ‘Cloud & Infrastructure Engineer/M365 & Infra Administrator’ will manage and support Microsoft cloud platforms and IT infrastructure, with a strong focus on Microsoft 365, Windows 365, Entra ID, Exchange Online, SharePoint, OneDrive, DNS, and identity and access management. The role involves troubleshooting technical issues, managing platform administration, patching, security operations, access permissions, key rotation, and maintaining secure and reliable IT services.

Experience Required: 2-4 Years

Job Type: Permanent

Work Model: Hybrid / Remote

Key Responsibilities

• Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Windows 365.
• Manage Microsoft Entra ID, including user and group administration, access permissions, role assignments, SSO, and identity‑related troubleshooting.
• Troubleshoot and resolve infrastructure, connectivity, authentication, DNS, email, SharePoint, OneDrive, and Windows 365 issues.
• Perform platform administration, user access management, configuration changes, and service health monitoring across Microsoft cloud environments.
• Manage security operations activities, including system patching, security updates, vulnerability remediation, and access reviews.
• Manage certificate renewals, key rotation, and related security configurations in accordance with organisational policies.
• Administer Microsoft Exchange services, including mailbox management, mail flow, permissions, and email‑related incident resolution.
• Monitor platform availability, performance, service health, and security, ensuring timely resolution of incidents and service requests.
• Handle incident, problem, and change management activities in line with ITIL processes, SLAs, and operational standards.
• Support Azure infrastructure, Windows Server, networking, storage, backup, and disaster recovery activities as required.
• Automate routine administration and troubleshooting tasks using PowerShell and other relevant scripting tools.
• Maintain technical documentation, operational procedures, knowledge articles, and change records.
• Collaborate with security, infrastructure, service delivery, and application teams to resolve technical issues and improve platform reliability.
• Use approved AI‑assisted tools where appropriate for troubleshooting, scripting, log analysis, and documentation, ensuring outputs are validated and security policies are followed.

Required Qualifications

• Degree in Computer Science, Information Technology or a related discipline, or equivalent professional experience.
• Relevant Microsoft 365, Azure, or identity administration certifications are desirable.

Required Skills & Experience

• 2+ years of experience in IT infrastructure, Microsoft cloud administration, or platform operations.
• Hands‑on experience with Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, and Windows 365.
• Strong knowledge of Microsoft Entra ID, user and group management, access permissions, role‑based access control, and SSO.
• Practical troubleshooting skills across DNS, authentication, email services, connectivity, SharePoint, OneDrive, and Windows 365.
• Experience with patch management, security operations, vulnerability remediation, certificate renewal, and key rotation.
• Knowledge of Microsoft Exchange administration, mailbox permissions, mail flow, and email troubleshooting.
• Experience managing incidents, service requests, changes, and problem resolution within an ITSM framework.
• Working knowledge of PowerShell scripting for administration, troubleshooting, and task automation.
• Understanding of security best practices, identity governance, access controls, and compliance requirements.
• Good communication, analytical, problem‑solving, and stakeholder management skills.

Preferred Knowledge & Qualification

• Microsoft Certified: Microsoft 365 Administrator Expert.
• Relevant Microsoft identity and security certifications.
• Experience with Azure infrastructure, Windows Server, backup, and disaster recovery.
• Familiarity with Microsoft security administration, monitoring, and operational automation.