Client Visit Experience (CVx) - Associate

Cognizant; Chennai District; On-site; INR 550,000 - 750,000; Full time

Job summary

Cognizant is seeking an Associate, Client Experience in Chennai to coordinate client visits, events and hospitality services across client engagements. You will work with project teams, vendors and facilities to ensure seamless experiences and high-quality service.

You will monitor operations, manage service providers, and prepare management reports, supporting audits, budgeting and process improvements to uphold Cognizant's service standards.

Qualifications

• Diploma/degree in any discipline (10+2+3 pattern).
• Ability to coordinate multiple operational responsibilities in a busy, customer-facing environment.
• Strong customer-service orientation and ability to handle guest concerns.
• Ability to collaborate with customers, project teams, support functions, facilities teams, and external vendors.
• Maintain operational reports and track service requests per established processes.

Responsibilities

• Coordinate client visits, events, boardroom activities, bookings, transportation, accommodation, catering, gifts and other logistics.
• Engage with customers and project teams to understand requirements and resolve guest concerns.
• Monitor corporate spaces, meeting rooms, vehicles and guest houses; coordinate with facilities management.
• Manage service providers, monitor performance, SLAs, audits and invoice processing.
• Prepare and publish daily, monthly and quarterly operational reports.

Skills

Operations coordination

Customer service

Stakeholder collaboration

Reporting

Process improvement

Education

Diploma/degree in any discipline

Job description

About Cognizant Corporate

Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.

At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose, always guided by our core values. Join us in shaping the future of business. Could you be the one to make a difference?

About the role

As an Associate, Client Experience, you will help deliver seamless hospitality services across client visits, events, boardroom operations, and logistics. You will be a key member of the Client Visit Experience team, collaborating with customers, project teams, support functions, vendors, and operational stakeholders to deliver professional, high-quality experiences.

You will coordinate multiple activities in a fast-paced environment, address guest requirements, monitor service delivery, improve operational processes, and help maintain Cognizant's service standards.

In this role, you will:

• Deliver a seamless client experience by coordinating client visits, events, boardroom activities, group bookings, transportation, accommodation, catering, gifts, and other logistics requirements.
• Engage with customers and project teams to understand requirements, communicate clearly, resolve guest concerns, and support timely execution of services.
• Monitor the upkeep and effective utilization of corporate floors, meeting rooms, company vehicles, and guest houses while coordinating with integrated facilities management resources.
• Manage service providers by communicating daily requirements, reviewing performance and service-level adherence, following up on audit observations, and supporting timely invoice processing.
• Prepare and publish daily, monthly, and quarterly operational and management-information reports within established timelines.
• Support location, guest-house, and vendor audits, document observations, and follow up with vendors and internal stakeholders until identified actions are closed.
• Contribute to budgeting and cost management by preparing monthly expense information, supporting annual planning, and reviewing invoices periodically.
• Collaborate with support functions and team members to distribute work effectively, maintain service continuity, share knowledge, and guide new team members.
• Create knowledge articles and standard operating procedures and conduct knowledge-transfer sessions for new joiners.
• Identify opportunities to improve processes, applications, resource utilization, and service delivery while supporting operational changes and innovation initiatives.

Embrace our vibrant culture by striving for excellence, focusing on meaningful outcomes, and collaborating effectively. Prioritize quality, stay curious, and commit to continuous learning. Take ownership, build relationships, and focus on personal growth to support business strategy and create impactful work.

What you must have to be considered

• Full-time diploma, graduate, postgraduate, or engineering qualification in any discipline, following a 10+2+3 education pattern.
• Ability to coordinate multiple operational responsibilities in a busy, customer-facing environment.
• Strong customer-service orientation with the ability to handle guest concerns and communicate service and facility information.
• Ability to work collaboratively with customers, project teams, support functions, facilities teams, and external vendors.
• Capability to maintain operational reports, track service requests, and follow established processes and timelines.
• Strong sense of ownership, attention to service quality, and commitment to delivering meaningful customer outcomes.
• Alignment with Cognizant's values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing, and Own It.

These will help you succeed

• Educational background in Hospitality, Hotel Management, or Food Technology.
• Experience supporting client visits, corporate hospitality, events, boardroom operations, or workplace services.
• Familiarity with vendor coordination, invoice review, service-level monitoring, audits, and management-information reporting.
• Ability to analyze customer feedback and identify practical service improvements.
• Experience creating process documentation, knowledge articles, or delivering knowledge-transfer sessions.
• Interest in process optimization, application enhancements, automation, and operational innovation.