Client Support Relations - Language Services

Kyndryl; Dadri; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Be Well program

Hybrid-friendly culture

Career development opportunities

Certifications with Microsoft, Google,

Job summary

Kyndryl seeks a Customer Relationship Specialist to maintain and strengthen day-to-day relationships with assigned customers across the service lifecycle. You will coordinate requests, track commitments, and help customers navigate internal teams to ensure satisfaction.

Success is shown through accurate follow-through, clear documentation, and positive feedback, in a hybrid, on-site setting in India-Japan partnerships.

Qualifications

• Bilingual in Japanese with interpretation skills.
• 2–3 years in IT infrastructure management projects.
• JLPT N1/N2/N3 certification required.

Responsibilities

• Act as primary contact for assigned customers for non-technical, relationship-based interactions.
• Coordinate customer requests with internal delivery, operations, and support teams.
• Track customer issues, actions, and commitments in approved systems.

Skills

Japanese language proficiency

IT infrastructure experience

JLPT N1/N2/N3

ITIL IT Service Management

Incident handling

Cross-cultural communication

Technical aptitude

Job description

In Person

KIN51655 Gurugram (KIN51655)

IN152015 NOIDA (IN152015) ARTHA INFRATE

Full time

R-67667

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

Your role

As a Customer Relationship Specialist, you will focus on maintaining and strengthening day‑to‑day relationships with assigned customers by ensuring consistent, reliable, and responsive engagement across the service lifecycle. Your role will support customer satisfaction by coordinating requests, tracking commitments, and helping customers navigate processes and teams within Kyndryl. Success in this role is demonstrated through accurate follow‑through, clear documentation, and positive customer feedback.

What you will do

• Act as a primary point of contact for assigned customers for non‑technical, relationship‑based interactions
• Coordinate customer requests with internal delivery, operations, and support teams to ensure timely responses
• Track customer issues, actions, and commitments using approved systems and tools
• Monitor service activities and follow up on open items to closure
• Prepare customer updates, summaries, and status communications using clear and consistent language
• Support customer meetings by capturing notes, actions, and next steps
• Identify patterns in customer inquiries and elevate recurring issues using defined processes
• Contribute to customer satisfaction by ensuring accuracy, responsiveness, and follow‑through

Your Future at Kyndryl

Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well‑rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non‑technical areas such as Technical Service Architect, or you can move vertically to become a Senior Project Manager or program manager. There are many different types and flavors of project manager roles, so everyone can find the opportunity that suits them best.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

• Bilingual Skills: Excellent Japanese translation and interpretation skills.
• Experience: Minimum 2-3 years of experience in IT infrastructure management projects.
• Certification: Japanese Language Proficiency Test (JLPT) level N1/N2/N3.
• IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
• Incident Handling: Proficient in handling incidents, problems, and changes.
• Technical Aptitude: Strong understanding of IT environments.
• Communication: Effective communication with stakeholders in Japan and India.

Preferred Technical and Professional Experience:

• Growth Mindset: Keen on personal and professional development.
• Customer Focus: Prioritizes customer success in their work.
• Inclusivity: Naturally inclusive in working with others.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

At Kyndryl

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Equal Opportunity Statement

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.