Client Success Representative

CuringBusy; India; On-site; INR 350,000 - 650,000; Full time

Benefits offered by this job

Remote-friendly environment

Global client exposure

Performance-driven culture

Job summary

CuringBusy is seeking a proactive Client Success Representative to manage global client accounts from a fully remote setup. You will ensure client satisfaction, handle escalations, and drive revenue growth through cross-sell and upsell opportunities, leveraging platforms like Fiverr and Upwork and tools such as Zoho CRM and Stripe.

Ideal candidates bring 1+ years in client success or account management, strong English communication, and a knack for ownership and data-driven improvements across

Qualifications

• Strong verbal and written English communication.
• Excellent attention to detail and organizational skills.
• Experience with freelancing platforms such as Fiverr or Upwork.
• Familiarity with Stripe for payment processing; Zoho CRM or similar tools.

Responsibilities

• Manage multiple global client accounts and ensure timely delivery.
• Handle escalations and resolve client concerns promptly.
• Identify cross-sell and upsell opportunities to grow revenue.
• Maintain and improve client reviews on freelancing platforms.
• Build long-term client relationships across geographies.

Skills

English communication

Attention to detail

Organizational skills

Analytical thinking

Ownership mindset

Tools

Zoho CRM

Stripe

Fiverr

Upwork

Job description

Job Title: Client Success Representative

Location: Remote
Company: CuringBusy

About CuringBusy

CuringBusy is a Fully Remote company that provides subscription-based, remote Executive Assistant services to busy Entrepreneurs, Business owners, and Professionals worldwide. We help entrepreneurs free up their time by outsourcing their everyday, routine admin work, such as calendar management, email, customer service, and marketing tasks, such as social media, digital marketing, website management, etc.

Role Overview

We are seeking a proactive and detail-oriented Customer Success Representative to join our team. This role is pivotal in managing client relationships, ensuring satisfaction, and driving growth through cross-sell and upsell opportunities. The ideal candidate will have experience working with global clients, freelancing platforms, and CRM tools, with a strong ownership mindset and excellent communication skills.

Key Responsibilities

• Account Management: Handle multiple global client accounts simultaneously, ensuring smooth coordination and timely delivery of services.
• Escalation Handling: Address client concerns promptly and effectively, ensuring issues are resolved to maintain client trust.
• Cross-Sell & Upsell: Identify opportunities to expand client engagement and revenue through strategic recommendations.
• Reviews Management: Maintain and improve client reviews on platforms like Fiverr and other freelancing sites.
• Client Retention: Build long-term relationships with clients, ensuring satisfaction and loyalty.
• Global Client Management: Work with clients across different geographies and time zones.
• Requirement Gathering: Understand client needs and articulate them clearly to internal teams.
• Coordination: Collaborate with cross-functional teams to deliver seamless client experiences.
• Analytical Insight: Use data-driven approaches to identify trends, improve processes, and enhance client success.
• Ownership Mindset: Take full responsibility for client outcomes and internal coordination.

Requirements

• Minimum 1+years of experience
• Strong verbal and written English communication skills.
• Excellent attention to detail and organizational skills.
• Experience with freelancing platforms (e.g., Fiverr, Upwork).
• Familiarity with Stripe for payment processing.
• Knowledge of Zoho CRM and other CRM tools.
• Prior experience in a virtual assistance company or similar environment is a plus.
• Ability to manage multiple priorities and clients simultaneously.
• Strong analytical and problem-solving skills.
• Demonstrated ability to take ownership and drive results.

Preferred Skills

• Background in client success, account management, or customer support.
• Experience in maintaining client reviews and reputation management.
• Exposure to global client management and multicultural communication.

Benefits

• Opportunity to work in a fast-growing, remote-friendly environment.
• Exposure to global clients and diverse projects.
• Collaborative and performance-driven culture.

Job timings: 3 PM - 12 AM IST / 6 PM - 3 AM IST (Monday - Friday)

Salary: As per Industrial Standards