Client Success Manager

Ugaoo; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Ugaoo, India\'s leading gardening brand, seeks a highly organized Client Success Manager to oversee post‑sales operations. You will be the bridge between sales, logistics, finance, and customers, ensuring accurate invoicing, timely delivery, and seamless order fulfillment.

Based in Mumbai, you will coordinate dispatch, monitor shipments, resolve billing discrepancies, and maintain CRM/ERP data. The role requires 2+ years in sales support or post‑sales coordination and strong communication, with

Qualifications

• 2+ years in sales support, post-sales coordination, logistics, or a customer success operations role.
• Proficiency with CRM and ERP/invoicing software and MS Excel.
• Strong written and verbal communication; able to handle customer and warehouse stakeholders.
• Ability to troubleshoot shipments and invoicing issues.

Responsibilities

• Process approved sales orders and coordinate with warehouse for on-time dispatch.
• Track deliveries, provide tracking updates, and resolve transit delays.
• Generate invoices and coordinate payment terms with accounts.
• Handle post‑purchase inquiries, log and resolve complaints.
• Maintain CRM and ERP data with order statuses and delivery confirmations.

Skills

CRM software (Salesforce/HubSpot)

ERP software (QuickBooks/SAP/Zoho)

MS Excel

Excellent communication

Problem solving

Tools

CRM

ERP & Invoicing

Job description

About Us

At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, and Bangalore — we’re building an ecosystem that brings nature closer to homes, offices, and communities.

Role Overview

We are seeking a highly organized and proactive Client Success Manager to manage our post‑sales operations. You will be the vital link between our sales team, logistics, finance, and the customer. Your primary mission is to ensure seamless order fulfillment, accurate invoicing, timely delivery, and exceptional post‑purchase customer satisfaction.

Key Responsibilities

• Order & Dispatch Management: Process approved sales orders, coordinate with the warehouse/logistics team, and ensure goods are dispatched accurately and on schedule.
• Delivery Tracking: Monitor shipments, provide customers with tracking updates, and proactively resolve any transit delays or logistics issues.
• Invoicing & Billing: Generate and send accurate invoices, verify payment terms, and coordinate with the accounts department to resolve billing discrepancies.
• Customer Support & Complaint Resolution: Act as the main point of contact for post‑purchase inquiries. Log, investigate, and swiftly resolve customer complaints regarding damaged goods, wrong shipments, or delays.
• CRM & Data Maintenance: Keep the CRM and ERP systems updated with accurate order statuses, customer communication logs, and delivery confirmations.

Required Skills & Qualifications

• Experience: 2+ years in sales support, post‑sales coordination, logistics, or a customer success operations role.
• Tech Savvy: Proficiency with CRM software (e.g., Salesforce, HubSpot), ERP/Invoicing software (e.g., QuickBooks, SAP, Zoho), and MS Excel.
• Communication: Exceptional written and verbal communication skills—you will be dealing with both angry customers and busy warehouse managers.
• Problem‑Solving: Ability to think on your feet when a shipment goes missing or an invoice is incorrect.