Client Success Executive – Social Media & Client Management

Enlighten Hacks - Community for Growth; Vadodara; On-site; INR 350,000 - 550,000; Full time

Job summary

Enlighten Hacks - Community for Growth is seeking a proactive Client Success Executive to manage client communication, social media activities, content coordination, and day-to-day account needs.

Exposure to Social Media Management or Digital Marketing is preferred, with opportunities to transition into Client Servicing or Account Management. The role requires coordination across teams and building strong client relationships.

Qualifications

• 1-3 years of experience in Social Media Management, Digital Marketing, Client Servicing, Account Coordination, Account Management, or related fields.
• Hands-on experience with social media platforms such as Instagram, Facebook, LinkedIn, etc.
• Good understanding of social media content, engagement, and basic digital marketing concepts.
• Strong verbal and written communication skills.
• Confident in communicating with clients and understanding their requirements.
• Strong coordination, follow-up, and organizational skills.
• Ability to manage multiple clients, tasks, and deadlines.
• Good knowledge of MS Office / Google Workspace.
• Proactive and problem-solving approach.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Understand client requirements and maintain professional client relationships.
• Coordinate with internal teams to ensure timely completion of client requirements.
• Manage and monitor clients' social media accounts and online presence.
• Assist in planning and executing social media strategies and content plans.
• Coordinate content calendars, posts, creatives, campaigns, and client approvals.
• Communicate campaign updates, timelines, deliverables, and feedback to clients.
• Follow up with internal teams on pending tasks and deliverables.
• Track basic social media performance and prepare reports.
• Handle day-to-day communication through calls, emails, WhatsApp, and meetings.
• Maintain records of client requirements, discussions, approvals, and deliverables.
• Support Account Managers/Management in client servicing and account-related activities.
• Identify opportunities to improve client engagement and campaign performance.

Skills

Social Media Management

Digital Marketing

Client Servicing

Account Coordination

Account Management

Communication skills

Organizational skills

MS Office / Google Workspace

Tools

Canva

Meta Business Suite

Social media scheduling tools

Job description

Location:

Vadodara, Gujarat

Experience:

1-3 Years

Job Overview

We are looking for a proactive, communicative Client Success Executive - Social Media & Client Management to manage client communication, social media activities, content coordination, and day-to-day account needs.

Candidates with experience in Social Media Management or Digital Marketing who want to move into Client Servicing/Account Management are also welcome.

Key Responsibilities

• Act as the primary point of contact for assigned clients.
• Understand client requirements and maintain professional client relationships.
• Coordinate with internal teams to ensure timely completion of client requirements.
• Manage and monitor clients' social media accounts and online presence.
• Assist in planning and executing social media strategies and content plans.
• Coordinate content calendars, posts, creatives, campaigns, and client approvals.
• Communicate campaign updates, timelines, deliverables, and feedback to clients.
• Follow up with internal teams on pending tasks and deliverables.
• Track basic social media performance and prepare reports.
• Handle day-to-day communication through calls, emails, WhatsApp, and meetings.
• Maintain records of client requirements, discussions, approvals, and deliverables.
• Support Account Managers/Management in client servicing and account-related activities.
• Identify opportunities to improve client engagement and campaign performance.

Requirements

• 1-3 years of experience in Social Media Management, Digital Marketing, Client Servicing, Account Coordination, Account Management, or related fields.
• Hands-on experience with social media platforms such as Instagram, Facebook, LinkedIn, etc.
• Good understanding of social media content, engagement, and basic digital marketing concepts.
• Strong verbal and written communication skills.
• Confident in communicating with clients and understanding their requirements.
• Strong coordination, follow-up, and organizational skills.
• Ability to manage multiple clients, tasks, and deadlines.
• Good knowledge of MS Office / Google Workspace.
• Proactive and problem-solving approach.

Preferred Skills

• Experience working with a digital marketing agency or handling multiple client accounts.
• Experience managing social media content calendars.
• Basic knowledge of social media analytics and reporting.
• Familiarity with Canva, Meta Business Suite, social media scheduling tools, or similar platforms.
• Experience coordinating with designers, content writers, performance marketers, or other digital marketing teams.

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