20 Dec- Walk-in Drive - Account Coordinator (Client Servicing)

Deluxe; Bengaluru; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Free transportation

Meals provided

Job summary

A leading global services provider in Bengaluru is seeking an Order Manager to handle client orders for efficient processing and delivery. The successful candidate will ensure accuracy and compliance throughout the order management process while collaborating with various teams. The role requires 0-5 years of experience in order management or client services and a strong attention to detail. This position includes a free pick-up/drop service and meals provided at the facility, along with the need for flexible working hours, including night shifts.

Qualifications

• 0-5 years’ experience in client services or order management.
• Proven experience in managing orders in various systems.
• In-depth understanding of post-production processes.

Responsibilities

• Process and manage client orders accurately and efficiently.
• Serve as a point of contact for order status updates.
• Ensure compliance with company and client standards.

Skills

Order management

Client services

Attention to detail

Communication skills

Crisis resolution

Job description

20 Dec- Walk-in Drive - Account Coordinator (Client Servicing)

POSITION TITLE:

Global - Order Manager Bangalore -

ABOUT THE ROLE:

As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will report to the Order Management Lead / Team Lead.

PRIMARY RESPONSIBILITIES:

• Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process.
• Conduct thorough validation of workflows to ensure processes are efficient, effective and compliant with company and client standards and requirements.
• Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed.
• Own setting up and coordinating projects in our proprietary cloud-based platforms for Fulfillment & Localization services.
• Ensuring that files are completed on a timely manner by liaising with Production.
• Set up POA for all atypical projects involving other teams.
• Collaborate with Production teams, and territory affiliates regarding project status and requirements.
• Collaborate with Billing or Pre-Billing teams as necessary to ensure accuracy in the billing of completed work.
• Responsible for data management in core internal systems (Sfera, ONE) or client systems.
• Order and project execution/ ownership of subtitling, mastering, dubbing, fulfillment, audio, GFX and other workstreams as necessitated by client request.
• Project planning for change management and maintain clear communication on changed project plans to downstream teams.
• Other duties, projects as assigned.

QUALIFICATIONS:

• 0-5 years’ experience across client services/order management.
• Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.
• Proven experience in managing orders in proprietary and 3rd party systems.
• Experience in managing project milestones based on workability, production capacity, and client due dates.
• Ability to meticulously review orders, documentation, and data throughout end-to-end order management process.
• High level attention to detail for ensuring quality and accuracy in orders.
• Strong collaborative mindset with a focus on teamwork.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• In-depth understanding of post-production processes, including marketing campaign execution.
• Familiarity with industry standards and best practices.
• Efficient in managing time and tasks effectively.
• Skilled in escalation management and crisis resolution.
• Comfortable and skilled in working with data, with ability to effectively interpret, synthesize and integrate complex data into systems.
• Exceptional verbal and written communication skills.
• Willing to work night shifts or rotational shifts as per business requirement.

Note: This is client interaction role and not Finance & Accounts role.

Transport:

• Free pick-up and drop facility from your residence to work and back.

Meals:

• Breakfast, Lunch, and dinner will be served in the facility.

Candidate should be open to working in flexible shifts, including night shifts.

Equal Employment

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, color, religion, creed, national origin or ancestry, sex, age, or any other discriminations.