Client Services Sr Associate

508 Yahoo India Private Limited (Ad Tech); India; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Yahoo is seeking an analytical, proactive Client Services Senior Associate to join our Bangalore team. You will partner closely with Sales, the Client Services Lead, and cross‑functional teams to manage, optimize, and expand key programmatic accounts on the Yahoo DSP.

You will blend hands‑on platform expertise with strategic client advisory—delivering actionable insights, running campaign troubleshooting, and conducting platform enablement sessions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Based in Bangalore, India, with availability to work the dedicated EMEA shift schedule.
• 3+ years of professional experience in programmatic account management, digital media planning, or ad operations, including direct experience managing DSP campaigns.
• Hands‑on operational experience with leading demand‑side platforms (e.g., Yahoo DSP, DV360, The Trade Desk, Amazon DSP, or similar platforms).
• Demonstrated experience analyzing campaign analytics, attribution reports, and raw delivery data to optimize performance KPIs.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, advanced formulas, data modeling) and experience working with enterprise CRM systems.
• Strong client‑facing communication skills with the ability to explain complex technical and programmatic concepts clearly to both internal and external stakeholders.
• Demonstrated experience with or aptitude for utilizing AI‑assisted analytics, automated pacing tools, or generative AI productivity applications to interpret data and streamline day‑to‑day workflows.

Responsibilities

• Manage an end-to-end portfolio of DSP campaigns, taking full ownership of campaign setup, pacing, delivery, and performance against client ROI/CPA benchmarks.
• Utilize native DSP predictive optimization algorithms and AI-powered performance analytics to model campaign scenarios, anticipate pacing bottlenecks, and implement proactive performance adjustments.
• Monitor real‑time campaign delivery and pacing health, applying technical troubleshooting and critical judgment to validate platform optimization suggestions and resolve delivery discrepancies quickly.
• Leverage enterprise generative AI and productivity tools to streamline operational workflows, including drafting campaign wrap‑up summaries, synthesizing trend reports, and creating initial drafts for Quarterly Business Reviews (QBRs).
• Proactively identify repetitive campaign management and reporting tasks, recommending automated or AI‑assisted solutions to continuously improve day‑to‑day team efficiency.
• Serve as the primary operational contact for campaign‑related inquiries, managing cross‑functional collaboration across Sales, Client Service & Operation, Product & Engineering, DSP Support, Legal, PYM, Supply, Billing, Order Quality Assurance, and Finance.
• Partner with Sales and the Client Service & Operation Team to identify up‑sell and cross‑sell opportunities, utilizing data‑backed campaign performance narratives to support account retention and renewals.
• Deliver tailored Strategic Insights reports and performance analyses, thoroughly investigating and reconciling audience attribution and reporting discrepancies.
• Conduct client platform walk‑throughs and feature enablement sessions to drive self‑sufficiency and deeper adoption of the Yahoo DSP.
• Provide frontline feedback to internal Product and Engineering teams regarding platform enhancements, client feature requests, and early‑stage beta testing.

Skills

Advanced Excel

CRM experience

Strong communication

AI analytics aptitude

Education

Bachelor's degree or equivalent

Tools

Yahoo DSP

DV360

The Trade Desk

Amazon DSP

Job description

A little about us: The Client Services team, part of the Yahoo Sales organization, serves as a strategic partner and primary operational anchor for sales teams and advertising clients across managed, self-serve (MCC), and platform tiers. Spanning NAR, APAC, and EMEA, our team steers every stage of the programmatic campaign lifecycle while building enduring client relationships and consistently delivering against performance KPIs. As resident experts on the Yahoo Demand Side Platform (DSP), we drive measurable outcomes, embrace rapid technological innovation, and leverage modern digital workflows to exceed advertiser expectations globally.

About the Role

We are seeking an analytical, proactive Client Services Senior Associate to join our Bangalore team. In this role, you will partner closely with Sales, the Client Services Lead, and cross‑functional teams to manage, optimize, and expand key programmatic accounts on the Yahoo DSP. You will blend hands‑on platform expertise with strategic client advisory—delivering actionable insights, running campaign troubleshooting, and conducting platform enablement sessions. We operate in an evolving, AI‑augmented digital advertising environment; you will actively champion continuous learning, applying modern AI‑powered analytics and automated tooling to elevate campaign performance, accelerate reporting workflows, and deliver impactful client solutions.

Location & Shift Schedule

This role is based out of Yahoo’s Bangalore, India this role operates on the EMEA shift to provide direct operational coverage and real‑time collaboration with European stakeholders, sales teams, and advertising clients.

Responsibilities

• Manage an end-to-end portfolio of DSP campaigns, taking full ownership of campaign setup, pacing, delivery, and performance against client ROI/CPA benchmarks.
• Utilize native DSP predictive optimization algorithms and AI-powered performance analytics to model campaign scenarios, anticipate pacing bottlenecks, and implement proactive performance adjustments.
• Monitor real‑time campaign delivery and pacing health, applying technical troubleshooting and critical judgment to validate platform optimization suggestions and resolve delivery discrepancies quickly.
• Leverage enterprise generative AI and productivity tools to streamline operational workflows, including drafting campaign wrap‑up summaries, synthesizing trend reports, and creating initial drafts for Quarterly Business Reviews (QBRs).
• Proactively identify repetitive campaign management and reporting tasks, recommending automated or AI‑assisted solutions to continuously improve day‑to‑day team efficiency.
• Serve as the primary operational contact for campaign‑related inquiries, managing cross‑functional collaboration across Sales, Client Service & Operation, Product & Engineering, DSP Support, Legal, PYM, Supply, Billing, Order Quality Assurance, and Finance.
• Partner with Sales and the Client Service & Operation Team to identify up‑sell and cross‑sell opportunities, utilizing data‑backed campaign performance narratives to support account retention and renewals.
• Deliver tailored Strategic Insights reports and performance analyses, thoroughly investigating and reconciling audience attribution and reporting discrepancies.
• Conduct client platform walk‑throughs and feature enablement sessions to drive self‑sufficiency and deeper adoption of the Yahoo DSP.
• Provide frontline feedback to internal Product and Engineering teams regarding platform enhancements, client feature requests, and early‑stage beta testing.

Basic Qualifications

• Bachelor’s degree or equivalent practical experience.
• Based in Bangalore, India, with the availability to work the dedicated EMEA shift schedule.
• 3+ years of professional experience in programmatic account management, digital media planning, or ad operations, including direct experience managing DSP campaigns.
• Hands‑on operational experience with leading demand‑side platforms (e.g., Yahoo DSP, DV360, The Trade Desk, Amazon DSP, or similar platforms).
• Demonstrated experience analyzing campaign analytics, attribution reports, and raw delivery data to optimize performance KPIs.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, advanced formulas, data modeling) and experience working with enterprise CRM systems.
• Strong client‑facing communication skills with the ability to explain complex technical and programmatic concepts clearly to both internal and external stakeholders.
• Demonstrated experience with or aptitude for utilizing AI‑assisted analytics, automated pacing tools, or generative AI productivity applications to interpret data and streamline day‑to‑day workflows.

Preferred Qualifications

• Prior experience working in a global, matrixed organization supporting multi‑region stakeholders (specifically EMEA or NAR).
• Practical experience structuring effective prompts or using generative AI platforms to synthesize large datasets, create client summaries, and validate automated outputs.
• High technical aptitude with a track record of rapidly learning and mastering proprietary ad tech and analytics platforms.
• Strong interest in and commitment to the evolving digital advertising and ad tech ecosystem.
• Proven ability to manage competing priorities with precision, ownership, and high attention to detail in a fast‑paced environment.

Offer Distributions

Our electronic offer letter and documents will be issued through our system for e‑signatures, not via individual emails. Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non‑disability related issues, such as following up on an application, will not receive a response. Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible‑hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in‑person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on‑site work sessions, team‑building, or other in‑person events. When these occur, you’ll be given notice to make arrangements. If you’re curious about how this factors into this role, please discuss with the recruiter. Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.