Client Services Manager/ Project Manager - Singapore

Korn/Ferry International; India; Hybrid; INR 8,804,000 - 13,206,000; Full time

Benefits offered by this job

Hybrid work arrangement

Permanent role

Job summary

Korn Ferry is hiring a Client Services Manager / Project Manager to join its Singapore-based RPO team. This permanent hybrid role oversees day-to-day recruitment delivery for a key global client, ensuring service quality, strong client relationships, and achievement of targets.

The ideal candidate will lead a recruitment team, develop capabilities, and drive operational excellence in a fast-paced, client-facing environment with a strong focus on performance and stakeholder management.

Qualifications

• Minimum 10+ years in recruitment with leadership of teams.
• Experience in an RPO environment or leading in-house Talent Acquisition.
• Strong client and senior stakeholder management skills.
• Solid understanding of KPIs, SLAs, and recruitment reporting.
• Excellent written and verbal English communication.
• Comfortable in a fast-paced, client-facing role.

Responsibilities

• Lead and manage day-to-day recruitment operations to meet KPIs and SLAs.
• Coach and develop a team of recruiters to drive performance and collaboration.
• Foster relationships with senior client stakeholders as a trusted advisor.
• Monitor performance, identify risks, and drive mitigations to hit targets.
• Drive process improvements and operational efficiencies in recruitment.
• Oversee recruitment reporting and provide insights to clients and leadership.
• Collaborate with the Project Director to deliver recruitment objectives.

Skills

Recruitment leadership

Stakeholder management

RPO experience

Team coaching

Delivery leadership

Client relationship management

Job description

Requisition ID
29181

Country Singapore

Location type Hybrid

State / Province Singapore

City Singapore

About Us
Korn Ferryis a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.

Headquartered in Los Angeles, our over 17,000 colleagues globally serve clients from more than 130 offices across the globe. We offer five core capabilities that span the full talent lifecycle:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Total Rewards

Singapore | Permanent Opportunity | Hybrid (3 Days Onsite, 2 Days WFH)

Position Summary

We have an exciting opportunity for an experienced Client Services Manager / Project Manager to join the Korn Ferry RPO team, supporting one of our key global clients in Singapore.

In this role, you will oversee the day-to-day delivery of recruitment operations, ensuring exceptional service delivery, strong client relationships and the achievement of recruitment targets.

This is a permanent opportunity with Korn Ferry, ideal for an experienced recruitment leader who thrives in a fast-paced environment, enjoys developing high-performing teams and is passionate about delivering recruitment excellence.

Key Responsibilities

• Lead and manage day-to-day recruitment operations, ensuring high-quality service delivery in line with agreed KPIs and SLAs.
• Manage, coach and develop a team of Recruiters, driving performance, collaboration and continuous improvement.
• Build strong relationships with senior client stakeholders, acting as a trusted advisor and ensuring effective communication and expectation management.
• Monitor recruitment performance, identify potential risks and implement solutions to achieve hiring objectives.
• Drive process improvements and operational efficiencies to enhance recruitment outcomes and client satisfaction.
• Oversee recruitment reporting, data accuracy and performance metrics, providing meaningful insights to clients and senior leadership.
• Partner closely with the Project Director to ensure successful delivery of recruitment objectives and overall account performance.

Professional Experience & Qualifications

• 10+ years of recruitment experience, with a proven track record in managing recruitment teams and delivering end-to-end recruitment solutions.
• Experience within an RPO environment or leading in-house Talent Acquisition teams would be highly advantageous.
• Strong client and senior stakeholder management skills, with the ability to influence, advise and build trusted partnerships.
• Solid understanding of recruitment operations, KPIs, SLAs, reporting and service delivery management.
• Demonstrated ability to lead, motivate and develop high-performing recruitment teams.
• Strong analytical, problem-solving and organisational skills, with the ability to manage competing priorities.
• Excellent written and verbal communication skills in English.
• Comfortable working in a fast-paced, client-facing environment.

Why Join Korn Ferry?

Join Korn Ferry's global RPO business and take ownership of recruitment delivery for a key client account.

You'll have the opportunity to lead an established recruitment team, partner with senior business stakeholders and drive operational excellence within a global talent solutions organisation.

Enjoy the stability of a permanent opportunity with Korn Ferry and a hybrid working arrangement of 3 days onsite and 2 days working from home.

If you're an experienced recruitment leader with a passion for people management, client partnerships and operational excellence, we'd love to hear from you.

Korn Ferry may useAI as part of its recruitment process, but all hiring decisions are made by humans.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications