Client Services Manager

Vedak: Expert Network; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Vedak: Expert Network seeks a 1–3 year Market Research professional aiming to pivot into expert network recruitment. You will interface with clients, frame research briefs, and translate complex questions into actionable search parameters.

You will lead quick-turnaround sourcing, screen experts, and maintain strong client relationships to deliver high-quality matches within tight timelines.

Qualifications

• 1 to 3 years of professional experience working within a Market Research, Primary Research, or Business Research firm.
• Proven track record of handling client briefs, project timelines, or custom qualitative recruitment.
• Rapid Commercial Grasp: Ability to quickly understand diverse industries and business models (e.g., learning how a niche B2B market works in an afternoon).
• Relentless Headhunting Skills: Comfortable leveraging LinkedIn, databases, and cold outreach to engage busy executives.
• Speed and Adaptability: Thrives in a high-urgency environment where project turnaround times are measured in hours, not weeks.
• Excellent Communication: Strong verbal and written presence to command respect from corporate clients and senior industry experts alike.

Responsibilities

• Interface with clients to understand strategic questions and translate them into briefs.
• Translate knowledge gaps into actionable search parameters.
• Guide a small delivery recruiting team toward 24–72 hour placements.
• Oversee quality control for expert profiles and pipeline metrics.
• Map target industries and value chains to identify experts.
• Identify, pitch, and recruit C-level executives and scientists.
• Screen experts to match exact criteria and avoid conflicts.
• Schedule expert interviews within 4–24 hours.
• Maintain strong client relationships and grow coverage.

Skills

Market Research

Client Briefing

Headhunting

Sourcing Strategies

Qualitative Recruiting

Fast Turnaround

Communication

Team Leadership

Job description

Primary Objective: Connect institutional clients (consultancies, PE firms, hedge funds) with top-tier industry experts for phone consultations and strategic projects. Use your market research foundation to quickly grasp complex business requests and identify the right subject-matter experts.

Ideal Profile: Candidates with 1–3 years of experience in Market Research (MR) firms looking to pivot into the expert network industry.

Key Responsibilities

Client Briefing & Research Framing:

• Interface directly with clients to understand their strategic questions, treating each request like an accelerated qualitative research brief.
• Translate client knowledge gaps (e.g., assessing a new software market or a healthcare supply chain) into actionable search parameters.
• Guide and upskill a small team of delivery recruiters, driving daily sourcing strategies and ensuring the team hits tight turnaround times (24–72 hours) for expert placements.
• Oversee quality control for the team's expert profiles, monitoring pipeline metrics to maintain exceptional delivery standards across all open client accounts.

Expert Sourcing & Recruiting (Qualitative Identification):

• Use your market research/desk research skills to map out target industries, competitors, and value chains.
• Identify, pitch, and recruit C-level executives, scientists, and industry leaders to join the expert network for specific consultations.

Compliance & Quality Control:

• Screen and vet experts to ensure they closely match the client’s exact criteria, ensuring no conflicts of interest exist.
• Ensure the speed and accuracy of candidate delivery, moving from the initial client brief to scheduling expert interviews within 4 to 24 hours.

Account Growth & Partnership:

• Maintain strong relationships with regular client users, ensuring high satisfaction with the experts provided.
• Spot opportunities to expand coverage into other divisions or offer additional expert services.

Required Qualifications & Skills

Experience Background (Strict Requirement):

• 1 to 3 years of professional experience working within a Market Research, Primary Research, or Business Research firm.
• Proven track record of handling client briefs, project timelines, or custom qualitative recruitment.
• Rapid Commercial Grasp: Ability to quickly understand diverse industries and business models (e.g., learning how a niche B2B market works in an afternoon).
• Relentless Headhunting Skills: Comfortable leveraging LinkedIn, databases, and cold outreach to engage busy executives.
• Speed and Adaptability: Thrives in a high-urgency environment where project turnaround times are measured in hours, not weeks.
• Excellent Communication: Strong verbal and written presence to command respect from corporate clients and senior industry experts alike.