Client Services Lead

IQVIA Argentina; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

IQVIA Bengaluru is seeking a Client Service professional to ensure client satisfaction by aligning IQVIA products and services with customer needs. You will liaise with account teams, manage deliverables, and maintain strong client relationships.

The role requires 4+ years in client service, with experience in facilitation, training and data analysis. It offers on-site duties and potential travel to client sites, contributing to long-term value creation.

Qualifications

• Bachelor's degree required.
• 4+ years of related work experience required.
• 1–2 years experience as an IQVIA Client Service Representative required.
• Broad knowledge of client service concepts and procedures.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Meeting facilitation, presentation and training experience required.
• Proficiency in PC applications, such as Excel.
• Ability to communicate with various levels in the organization and analyze large transactional databases.
• Strong problem-solving, analytical and customer service skills.
• Ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and IQVIA offices as appropriate.

Responsibilities

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction under supervision.
• Assists team members to build and maintain effective business relationships with clients as day-to-day contact.
• Ensures product deliverables meet customer specifications in a timely and quality manner.
• Partners with account managers and clients to maximize value from IQVIA products and services.
• Maintains internal communications with sales and client service support about client activities.
• Monitors performance against service agreements and ensures obligations are met.
• Researches, analyzes, and responds to client inquiries requiring in-depth understanding of client and therapeutic market.
• May conduct product/services and process training for clients and employees.
• May conduct service meetings at client sites.

Skills

Client service

Relationship management

Communication

Problem solving

Analytical skills

Training

Travel readiness

Education

Bachelor's Degree

Tools

Excel

Job description

Job Overview

Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.


• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.


• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.


• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.


• Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.


• Monitors performance against existing service agreements and ensures client’s obligations are met.


• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.


• May conduct product/services and process training for clients and other employees.


• May conduct service meetings at client sites.


• Represents IQVIA on external client projects.


• May mentor and lead other client service reps and represent the manager in their absence.

Qualifications

• Bachelor's Degree Req


• Four (4) years of related work experience Req


• One (1) to two (2) years experience as an IQVIA Client Service Representative Req


• Broad knowledge of the concepts, practices and procedures of the client service representative field Req


• Broad knowledge of IQVIA products and the Pharmaceutical industry Req


• Meeting facilitation, presentation and training experience Req


• Proficiency in PC applications, such as Excel


• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases


• Demonstrated problem solving, analytical and strong customer service skills


• Demonstrated ability to develop and maintain relationships in a diverse business environment


• Ability to travel to clients and IQVIA offices as appropriate

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.