Client Services Account Manager

Asymmetrique; Mumbai; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Asymmetrique in Mumbai is seeking an Account Manager (Client Servicing) with 5–7 years of experience to lead client relationships, plan integrated campaigns across ATL, BTL, digital, social, and influencer channels, and supervise execution with a focus on quality and timely delivery.

You will partner with strategy, creative, media, content, and digital teams to drive growth, optimize performance, and identify opportunities for organic account expansion while maintaining commercial discipline.

Qualifications

• 5–7 years of client servicing experience in a marketing/advertising environment.
• Ability to lead client conversations and provide proactive recommendations.
• Experience managing integrated campaigns across multiple channels.

Responsibilities

• Serve as the primary contact for assigned clients and nurture relationships.
• Lead integrated mandates across Retainer, Projects, and Events.
• Translate client needs into clear scopes, execution roadmaps, and delivery plans.
• Coordinate cross‑functional teams for timely, high‑quality output.
• Monitor performance metrics and provide optimization recommendations.
• Support business growth and opportunities for account expansion.

Skills

Client leadership

Relationship management

Integrated planning

Campaign execution

Strategic thinking

Commercial ownership

Job description

About Asymmetrique

- Asymmetrique is a digital-era provider of brand solutions for complex marketing problems to a range of clients across diverse industries. Capitalizing on outdated Agency models driven primarily by traditional creative advertising, Asymmetrique offers modern marketers and brand-builders a refreshingly new-age and inherently integrated approach towards their brands. Starting with deep consumer insights based on behavioural and motivational research, Asymmetrique marries the art and science of marketing to build brands of, for, and by consumers. Our solutions help Marketers build Experiences Brands and Ecosystems that are always contextual, relevant, and connected to consumers. Our methodology is tailored to ensure long term success, while ensuring short-term flexibility in strategy.

Job Title: Account Manager (Client Servicing)

Work Mode: Work from Office

Experience - 5-7 years

CTC Range: Rs. 10 lakh per annum, depending on experience and role fit

1. Client Leadership & Relationship Management

• Serve as the primary point of contact for assigned clients and build strong, long-term relationships.
• Understand client business priorities, marketing objectives, category dynamics, and communication challenges. problem-solving.
• Lead day-to-day and strategic client conversations with maturity, confidence, and ownership.
• Provide proactive recommendations that strengthen business outcomes, campaign effectiveness, and client satisfaction.
• Ensure excellent servicing standards across retainers, projects, and campaign-based mandates.

2. Integrated Communication Planning & Delivery

• Lead integrated mandates across Retainer / Offline Creatives / Projects / Influencer / Events & Experience execution + Hygiene Media.
• Manage and drive multi-channel campaigns spanning ATL, BTL, digital, social, performance, media, tech, UI/UX, influencer, content, and on-ground activations.
• Convert client needs into clear scopes, actionable plans, execution frameworks, and delivery roadmaps.
• Ensure cross-functional coordination for smooth, timely, and high-quality implementation of all projects.

3. Brand Strategy, Research & Planning

• Bring a strategic lens to client businesses through research, consumer understanding, market reading, and brand planning inputs.
• Translate cultural shifts, consumer behaviour, competitive movement, and business challenges into actionable communication strategies.
• Partner with planning, creative, media, content, and digital teams to build insight-led briefs and integrated campaign directions.
• Support development of long-term brand thinking while ensuring short-term communication effectiveness and flexibility.

4. Execution Supervision & Quality Control

• Oversee execution across internal teams and external partners to ensure deliverables meet strategic intent, quality benchmarks, and timelines.
• Supervise campaign rollouts, brand deliverables, content streams, media requirements, and experience-led projects.
• Review outputs for consistency, alignment to brief, and relevance to brand goals.
• Anticipate bottlenecks, resolve issues proactively, and maintain strong execution discipline across accounts.
• Guide and supervise account teams, executives, specialists, SMEs, and interns working on client mandates.
• Collaborate closely with internal teams across creative, strategy, content, media, digital, influencer, production, technology, and experience functions.
• Support team development through mentoring, feedback, better briefing practices, and process rigor.
• Build a strong culture of accountability, responsiveness, and integrated thinking within the team.

6. Performance, Reporting & Optimization

• Monitor campaign delivery, performance indicators, and business outcomes across digital and integrated workstreams.
• Review metrics such as campaign health, engagement, traffic, ROI indicators, and platform performance where applicable.
• Lead reporting conversations with clients and provide actionable optimization recommendations.
• Use data, market feedback, and campaign learnings to strengthen ongoing and future strategies.

7. Influencer, Social & Communication Oversight

• Oversee communication streams across social, influencer, third-party communication, and integrated campaign messaging.
• Ensure social and digital content directions remain aligned to brand tone, business objectives, and community expectations.
• Support monthly, quarterly, and campaign-specific communication planning in line with broader brand objectives.

8. Commercial Ownership & Business Growth

• Manage account scopes, timelines, budgets, and commercial hygiene across projects and retainers.
• Identify opportunities for organic account growth and recommend new solutions based on client needs.
• Support business development, pitch participation, proposal building, and presentation development where required.