Client Service Specialist

Principal-Global-Services; Pune District; Presencial; INR 300.000 - 500.000; Jornada completa

Descripción de la vacante

Principal-Global-Services in Pune seeks a graduate to join the back-office team to process pension application forms and maintain retirement plan records with accuracy and efficiency.

The role requires 1–2 years of back-office experience, strong MS Excel skills, and excellent written and verbal communication. You will work in shifts and contribute to client satisfaction and process quality.

Formación

• Bachelor's degree in any stream.
• 1–2 years of back-office experience (insurance/financial industry preferred).
• Excellent written and verbal communication skills.

Responsabilidades

• Prioritize and process daily work to meet customer service goals.
• Communicate in writing with customers regarding complex record keeping issues and data.
• Validate accuracy of plan and contract records as needed.
• Adherence to compliance and information security policies.
• Perform other job-related duties as required.

Conocimientos

MS Excel

Back-office experience

Written and verbal communication

Shifts willingness

Educación

Bachelor's degree

Herramientas

MS Excel

Descripción del empleo

What You'll Do

Role Description:

Process and check transactions on Pension Application forms create and maintain retirement plan records for customers, within defined Productivity and Quality standards.

Reporting relationship:

This position will report to Associate Manager- Operations

Key Responsibilities:

• Prioritize and process daily work to meet customer service goals.
• Communicate in writing with customers regarding complex record keeping issues, special timing requests, and routine employee data.
• Implement problem solving techniques to ensure efficient processing on all contracts.
• Follow internal procedures to properly document work on contracts.
• Inform Client Service Associate/Consultant of customer concerns or potential problems.
• Validate accuracy of plan and contract records as needed.
• Maintain a comprehensive knowledge of our record keeping system.
• Develop a working knowledge of plans, contract, and Pension documents and the concepts of Total Retirement Suite.
• Perform other job-related duties and special projects as required.
• Promote team development through shared knowledge and information with team members in working to resolve unusual or difficult situations.
• Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements.
• Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG
• Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process
• Compliance to PGS policies and Flexibility s per business needs

Who You Are

Must Have

Education: Graduate Bachelors degree (any stream)

Skill Set:

• Working knowlege on MS Office tools specifically MS Excel .
• Minimum of 1-2 years� experience in back office. Insurance and Financial Institution experience preferred
• Excellent written and verbal communication skills , Analytical skills, Willingness to work in shifts
• Multitasking and effective decision making . Strong Customer service skills

Additional Information

Good knowledge of Finance Domain and Industry