Client Service Respresentative

Houzeo; Thane; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Billing systems exposure

Cross-functional collaboration

Data-driven culture

Excel/SQL tools

Team-building events

Job summary

Houzeo is seeking a Customer Success Analyst in Thane, Maharashtra, to manage strategic accounts, drive renewals, and grow revenue through upsell opportunities. You will mentor a high-performing team, deliver client-focused strategies, and collaborate with Finance, Operations, and Tech to optimize billing and service delivery.

The role emphasizes relationship leadership, proactive issue resolution, and a data-driven approach to improve customer outcomes and retain long-term partnerships with US

Qualifications

• Proven Relationship Builder – you’ve owned client relationships and handled tough situations to ensure satisfaction and retention.
• Strong Communication – clear English with a neutral/US accent and experience handling international clients, especially in the U.S. market.
• Project & Service Savvy – solid grasp of managed services and project delivery.
• Versatile Client Experience – worked with diverse clients across industries and sizes.
• Growth Driver – track record of expanding accounts and turning clients into long-term advocates.
• Highly Adaptable – able to shift strategies quickly in a fast-paced environment.
• Natural Influencer – inspire cross-functional teams to align with customer-first mindset.
• Commercially Savvy – understand revenue retention and margins.

Responsibilities

• Manage strategic accounts - Own relationships with key customers, ensuring satisfaction and renewals.
• Drive revenue growth - Identify upsell and cross-sell opportunities for long-term value.
• Go beyond expectations - deliver impactful solutions and share best practices across the team.
• Be client-facing - Regularly interact with customers to align goals and strengthen partnerships.
• Ensure results - Measure value delivered and support continuous improvement.

Skills

Relationship building

Communication

Project management

Account growth

Adaptability

Influencer

Commercial awareness

Collaboration

Active listening

Problem solving

Tools

Excel

Google Sheets

SQL reporting

Job description

Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo makes home selling and buying easier than ever. Users can list their homes for a flat fee, connect with local real estate pros, and find their dream home on Houzeo.com. Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (US), and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA and a background in finance, real estate, and tech, Mr. Dhameja spearheads this profitable startup. We're scaling rapidly, and this in turn has created an opportunity for us to expand our services by hiring a customer success analyst.

Houzeo’s product universe includes a wide range of products and services, including

• Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a seller’s property based on location. It’s the fastest way to list a home!
• Houzeo Showings: A digital showing scheduling app designed for sellers. Buyers and agents can directly request showings once a seller verifies them!
• Houzeo Offers: An offer management tool to evaluate, compare, and counter offers received on a property. Sellers can request the highest and best offers within seconds!
• Houzeo Digi Transact: Sellers can manage real estate transactions with milestones, tasks, notifications, and reminders. No more friction!
• Houzeo Dream Homes: Aims to help home buyers find their dream homes, make an offer, or start their mortgage pre-approval journey.
• Houzeo Mobile App: A comprehensive mobile app that lets home sellers and buyers
• Houzeo Home Worth Calculator: A free home value calculator that helps homeowners estimate how valuable their property is.
• Houzeo Mortgage Calculator: A mortgage payment estimator that helps potential home borrowers understand monthly payments and amortization schedules for free.
• Houzeo Closing Costs Calculator: The most advanced closing cost estimator for helping buyers and sellers understand what they have to pay on closing day.

About the Role: Are you the one?

Do you thrive on solving complex customer challenges and turning friction into satisfaction? Can you lead by example while mentoring a high-performing team? At Houzeo, we’re looking for a customer success analyst who’s ready to take ownership of our most high-impact accounts. If you’re proactive, empathetic, and love building long-term customer relationships, this is your stage. This role isn’t just about support—it's about strategy, leadership, and making a lasting impression on our clients and our team.

About the Operations Team

At Houzeo, our Operations Team powers the engine behind customer success, vendor relations, and Billing. They ensure smooth processes, accurate billing, and top-notch support. If you're organized, solution-driven, and ready to make an impact, this is your crew.

About the Role: Are You the One?

Do you thrive on solving complex customer challenges and turning friction into satisfaction? Can you lead by example while mentoring a high-performing team?

At Houzeo, we’re looking for a customer success analyst who’s ready to take ownership of our most high-impact accounts. If you’re proactive, empathetic, and love building long-term customer relationships, this is your stage. This role isn’t just about support—it's about strategy, leadership, and making a lasting impression on our clients and our team.

Your Mission, Should You Choose to Accept It

Manage strategic accounts - Own relationships with key customers, ensuring satisfaction and renewals.

Drive revenue growth - Identify upsell and cross-sell opportunities for long-term value.

Go beyond expectations - spot new ways to deliver impact and share best practices across the team.

Be client-facing - Regularly interact with customers to align goals and strengthen partnerships.

Ensure results - Measure value delivered and support continuous improvement.

What You Bring

Proven Relationship Builder – You’ve owned client relationships and handled tough situations to ensure satisfaction and retention.

Strong Communication – Clear English with a neutral/US accent and experience handling international clients, especially in the U.S. market.

Project & Service Savvy – Solid grasp of managed services and project delivery.

Versatile Client Experience – Worked with diverse clients across industries and business sizes.

Growth Driver – Track record of expanding accounts and turning clients into long-term advocates.

Highly Adaptable – Able to shift strategies quickly and prioritize effectively in a fast‑paced environment.

Natural Influencer – Inspire cross‑functional teams to align with our customer‑first mindset.

Commercially Savvy – Understand revenue retention and growth while protecting company margins.

Collaborative Spirit – You break down silos and build strong internal partnerships.

Active Listener – Hear what customers and internal teams are saying—and act on it.

Creative Problem-Solver – Comfortable navigating both structured and ambiguous situations.

Empathetic Communicator – Balance business goals with customer satisfaction.

Constructively Challenging – Know when to push back and when to support customers.

Strong Troubleshooting Skills – Take a methodical approach to resolving complex issues.

What We Offer

Exposure to real-time billing systems, vendor portals, and reconciliation processes

Opportunities to work cross‑functionally with Finance, Operations, and Tech teams

Data-driven culture focused on automation, accuracy, and continuous improvement

Access to industry-leading tools like Excel, Google Sheets, and SQL-based reporting

Monthly team-building activities and performance recognition initiative