Client Service Executive

Family Health Plan (FHPL); Chennai District; On-site; INR 167,000 - 279,000; Full time

Job summary

Family Health Plan (FHPL) invites candidates for a walk-in role to assist associates with policy terms, hospitalization procedures, and enrollment queries. The job focuses on providing timely support for coverage benefits, claims processes, and HR coordination across India.

The position requires strong communication skills, a willingness to travel, and commitment to long-term service with FHPL. Walking-in at the specified venue is encouraged for immediate consideration.

Qualifications

• Graduation in any field; willing to travel for long-term commitment.
• Good communication skills and knowledge of policy coverage benefits.
• Assist enrollment queries, premium impact, and claim processes.

Responsibilities

• Assist associates on policy terms, sum insured, eligibility, and claim submission timelines.
• Assist hospitalization procedures and confirm network hospitals.
• Support enrollment queries for parents and newborns, including premium impact.
• Provide comfort to employees in emergencies over phone and in person.
• Assist associates with reimbursement claims and cashless queries.
• Help associates fill claim forms and submit documents.
• Assist with E-cards and addition of members.
• Maintain good communication skills and knowledge of policy coverage benefits.
• HR coordination pan-India admissions and claims; build relationships with HR.
• Discuss problematic claims with HR for necessary support.
• Maintain human touch and polite behavior with HR and associates.

Skills

Policy terms knowledge

Excellent communication

Customer service orientation

Education

Graduation in any field

Job description

Role & responsibilities

• Assisting associate on policy terms and conditions, including sum insured and eligibility and also, claim submission time-lines.
• Assisting associate Hospitalization procedures and network hospital confirmation is also provided.
• Enrollment queries, specially for coverage of parents and new born baby; along with the premium impact.
• Comfort being provided to employees in time of emergencies through phone & physical presence.
• Assisting Associate for reimbursement claims & cashless queries.
• Associates require support in understanding and filling the claim form and documents submission.
• Assisting associate for Ecard & necessary addition of members.
• Should have good communication skills , knowledge about policy coverage benefits.
• HR dependency on helpdesk person for necessary co ordination pan India admissions & claims.
• Discussing problematic claims with HR for necessary support
• Most important, Human Touch and Building relationship with HR team & associates and Polite behaviour

Preferred candidate profile

Graduation is any field who are willing to travel and looking for long term commitment.

Walk-in Time and Venue

Family Health Plan Insurance TPA Ltd,

3rd Floor, Spero Property, South Phase -7A,

THIRU-VI-KA, SIDCO Industrial Estate,

Landmark-Behind Olympia IT Park and adjacent to Bluedart/DHL Courier Chennai, Guindy - 600032

Contact Person: Uday - 9003127391

Contact - Moulika-9177141222