Client Service Delivery - Client Service Professional

Aon; Dadri; Hybrid; INR 1,800,000 - 2,700,000; Full time

Job summary

Aon in Gurgaon, India is seeking a Client Service Manager to act as the prime contact for client relationships, accountable for delivery across change projects, BAU and revenue growth. You will lead client teams, coach consultants, and ensure successful delivery while maintaining a strong, sustainable client partnership.

The role requires extensive experience in UK Benefits Administration, strong communication and leadership skills, and a collaborative, results‑driven approach.

Qualifications

• 8+ years experience in UK Benefits Administration and client relationship management.
• Full-time position with hybrid work in Gurgaon, India.
• Degree level or equivalent required.

Responsibilities

• Improve quality in delivery of change and BAU activities.
• Hold regular meetings with the team to provide client updates and build strong relationships.
• Motivate and encourage the client team to understand and meet requirements and keep them updated on developments.
• Provide support, coaching and feedback to your teams.
• Share knowledge with other consultants and learn from their experiences.
• Contribute to various management initiatives and activities.

Skills

Integrity & credibility

Communication skills

Assertiveness

Active listening & questioning

Influencing

Relationship & project management

Coaching/mentoring

Risk & escalation management

Capacity planning

Education

Degree level or equivalent

Job description

Job Summary

General description of role: The Client Service Manager (CSM) acts as the prime point of contact in managing the client(s). The CSM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CSM ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue and relationship.

Responsibilities

• The CSM is responsible for improving quality in both the delivery of change and business as usual activities.
• Management responsibilities include and limit to the below:
• Hold regular and appropriate meetings with the team to provide client updates, discuss service and build a strong working relationship with all parties
• Motivate and encourage the client team to understand and meet the client s requirements and keep them updated on client developments and to foster a culture of shared responsibility and ownership.
• Provide support, coaching and feedback to your teams.
• Share your knowledge and experience with other consultants in your office, and actively learn from their experiences.
• Contribute to various management initiatives and activities

Skills/Competencies

• Building your integrity and credibility with clients and colleagues.
• Strong communication skills, helping you to explain complex issues to clients and colleagues.
• Confident in expressing your viewpoint, both with colleagues and clients.
• Constructive questioning and active listening skills to build a clear and deep understanding of the client s circumstances.
• An ability to positively influence the behavior and decisions of others: both clients and colleagues.
• An ability to manage multiple relationships and projects concurrently.
• Coaching/mentoring
• Risk and Escalation Management
• Ensure Capacity and Workload management

Requirements

• Position type: Full Time
• Work Location: Gurgaon
• Working style: Hybrid
• Shift Time: 12PM to 9PM
• Cab Facility: Yes
• People Manager role: No
• Required education and certifications critical for the role: Degree level or equivalent
• Required years of experience: Minimum 8 years experience in the UK Benefits Administration environment, including proven experience of managing client relationships.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.