Client Engagement Manager

Purview Services; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Purview Services is seeking a seasoned Client Engagement / Relationship Manager with 8+ years of experience in managing enterprise IT services clients. You will act as a trusted advisor, align services with business objectives, and foster long-term partnerships.

You will lead QBRs, manage escalations, and collaborate across sales, delivery, and operations to drive client success and growth. Global or large Indian IT services experience is valued.

Qualifications

• 8+ years in client engagement or relationship management.
• Experience with IT services clients, preferably Capgemini/Infosys or similar.
• Strong stakeholder management and executive communication skills.
• Experience in strategic planning, account growth, and retention initiatives.
• Ability to analyze client performance metrics and plan actions.
• Proficient in presentation, negotiation, and conflict resolution.
• Familiarity with CRM tools and enterprise engagement frameworks.
• Proven record leading cross-functional teams to deliver client success.

Responsibilities

• Serve as the primary point of contact for assigned enterprise clients.
• Develop and maintain strong relationships with key client stakeholders.
• Understand client requirements to provide strategic solutions.
• Lead quarterly business reviews, presentations, and client reporting.
• Monitor client health metrics, retention, and service KPIs.
• Collaborate with sales, delivery and operations to ensure success.
• Identify opportunities for account growth, upselling and cross-delivery.
• Handle client escalations and resolve conflicts promptly.
• Mentor junior client managers or engagement teams as needed.

Skills

Client relationship management

Stakeholder management

Strategic planning

Metrics analysis

CRM tools

Cross-functional leadership

Presentation skills

Negotiation skills

Conflict resolution

Tools

CRM tools

Reporting dashboards

Job description

About the Role:

We are seeking a seasoned Client Engagement / Relationship Managerwith 8+ years of experience managing enterprise clients in the IT services domain. The ideal candidate has hands-on experience working with global or large Indian IT services organizations such as Capgemini, Infosys, or similar, and is skilled in driving strategic client relationships, retention, and growth.

This role will act as a trusted advisor to clients, ensuring alignment of services with business objectives, managing escalations, and fostering long-term partnerships.

Key Responsibilities:

• Serve as primary point-of-contactfor assigned enterprise clients, ensuring proactive engagement and satisfaction.
• Build and maintain strong relationships with key client stakeholders(C-level, senior managers, and delivery leads).
• Understand client business requirements, challenges, and objectives to provide strategic solutions.
• Lead Quarterly Business Reviews (QBRs), presentations, and reporting to clients.
• Monitor client health metrics, retention, and service delivery KPIs.
• Collaborate with internal teams (sales, delivery, operations) to ensure client success and project execution.
• Identify opportunities for account growth, upselling, and cross-functional service delivery.
• Handle client escalations and conflict resolutionpromptly and effectively.
• Mentor junior client managers or engagement teams as needed.

Key Qualifications & Skills:

• 8+ years of experiencein client engagement, account management, or client relationship management.
• Proven experience with clients in the IT services sector, specifically Capgemini, Infosys, or similar.
• Strong stakeholder management and executive communicationskills.
• Experience in strategic planning, account growth, and client retention initiatives.
• Ability to analyze client performance metrics and implement actionable plans.
• Skilled in presentation, negotiation, and conflict resolution.
• Familiarity with CRM tools, reporting dashboards, and enterprise engagement frameworks.
• Experience leading cross-functional teamsto deliver client success.

Preferred:

• Exposure to global client accountsor multi-location delivery.
• Experience in SaaS, IT consulting, or digital transformation projects.
• Strong understanding of account profitability and revenue tracking.

Performance Metrics (KPIs):

• Client retention and satisfaction (CSAT / NPS).
• Revenue growth / account expansion.
• Timely delivery of client projects / SLAs.
• Successful escalation handling and resolution.
• Stakeholder engagement and relationship strength.