Client Engagement Manager

Purview Services; Ernakulam; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Purview Services is seeking a seasoned Client Engagement/Relationship Manager with 8+ years of experience in IT services to manage enterprise clients, including Capgemini, Infosys, or similar. You will act as a trusted advisor, align services with business objectives, and drive client retention and growth.

You will lead QBRs, coordinate with cross-functional teams, and monitor key client health metrics to ensure successful delivery and long-term partnerships.

Qualifications

• 8+ years in client engagement or relationship management in IT services.
• Experience with enterprise clients (global or large Indian IT services firms).
• Strong stakeholder management and executive communication abilities.
• Track record in strategic account planning, growth and retention initiatives.

Responsibilities

• Serve as primary point of contact for assigned enterprise clients.
• Build and maintain strong relationships with key client stakeholders (C-level and delivery leads).
• Understand client requirements to provide strategic solutions.
• Lead Quarterly Business Reviews, presentations and reporting.
• Monitor client health metrics, retention and service delivery KPIs.
• Collaborate with sales, delivery and operations to ensure client success.
• Identify opportunities for account growth, upselling and cross-functional delivery.
• Handle client escalations and conflict resolution; mentor junior managers.

Skills

Client Engagement

Account Management

Executive Communication

Strategic Planning

Growth & Retention

CRM Tools

Cross-functional Leadership

QBRs & Reporting

Tools

CRM software

Job description

About the Role:

We are seeking a seasoned Client Engagement / Relationship Managerwith 8+ years of experience managing enterprise clients in the IT services domain. The ideal candidate has hands-on experience working with global or large Indian IT services organizations such as Capgemini, Infosys, or similar, and is skilled in driving strategic client relationships, retention, and growth.

This role will act as a trusted advisor to clients, ensuring alignment of services with business objectives, managing escalations, and fostering long-term partnerships.

Key Responsibilities:

• Serve as primary point-of-contactfor assigned enterprise clients, ensuring proactive engagement and satisfaction.
• Build and maintain strong relationships with key client stakeholders(C-level, senior managers, and delivery leads).
• Understand client business requirements, challenges, and objectives to provide strategic solutions.
• Lead Quarterly Business Reviews (QBRs), presentations, and reporting to clients.
• Monitor client health metrics, retention, and service delivery KPIs.
• Collaborate with internal teams (sales, delivery, operations) to ensure client success and project execution.
• Identify opportunities for account growth, upselling, and cross-functional service delivery.
• Handle client escalations and conflict resolutionpromptly and effectively.
• Mentor junior client managers or engagement teams as needed.

Key Qualifications & Skills:

• 8+ years of experiencein client engagement, account management, or client relationship management.
• Proven experience with clients in the IT services sector, specifically Capgemini, Infosys, or similar.
• Strong stakeholder management and executive communicationskills.
• Experience in strategic planning, account growth, and client retention initiatives.
• Ability to analyze client performance metrics and implement actionable plans.
• Skilled in presentation, negotiation, and conflict resolution.
• Familiarity with CRM tools, reporting dashboards, and enterprise engagement frameworks.
• Experience leading cross-functional teamsto deliver client success.

Preferred:

• Exposure to global client accountsor multi-location delivery.
• Experience in SaaS, IT consulting, or digital transformation projects.
• Strong understanding of account profitability and revenue tracking.

Performance Metrics (KPIs):

• Client retention and satisfaction (CSAT / NPS).
• Revenue growth / account expansion.
• Timely delivery of client projects / SLAs.
• Successful escalation handling and resolution.
• Stakeholder engagement and relationship strength.