Client Service Associate- WGSN

Technopak group; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading trend forecasting company is seeking a Client Service Associate in Gurugram. The ideal candidate will have a degree in Design, along with 0-2 years of relevant experience, preferably from a retail or fashion communication background. Key responsibilities include managing client databases, generating usage reports, and providing product training. Excellent communication skills and proficiency in English are essential. This role offers an opportunity to enhance client relationships and drive consulting opportunities.

Qualifications

• 0-2 years of relevant experience is required.
• Candidates from retail/fashion communication background preferred.
• Experience in business insight or professional services is a plus.

Responsibilities

• User activation and deactivation coordination.
• Generating weekly product links for WGSN clients.
• Creating and updating the client database.
• Conducting product training for new customers.
• Following up on incoming leads to generate upsell opportunities.

Skills

Excellent communication and collaboration skills

Ability to handle monthly retention targets

Ability to create bespoke solutions

Proficient in English (written and verbal)

Education

Degree in Design from a Fashion and Design institute

Job description

Client Service Associate for a leading trend forecasting company based out of UK for their subscription sales and client retention business.

The role is with The Knowledge Company LLP (Technopak), who is the exclusive channel partner for WGSN in South Asia

About The Knowledge Company LLP

A Management Consulting boutique firm that offers strategicadvice, performance enhancement impetus and market insights, to leading Indian and International companies, operatingwith a focus on India and South Asia. (www.tkc.in )

About WGSN: WGSN (www.wgsn.com ) is the world’s leading Trend Forecasting company. Globally we have more than 7,000 companies which use our services to stay ahead of the curve for design and market intelligence. In South Asia, we have a presence since 2003 and today we have more than 350 clients, including the biggest retail houses, brands, manufacturers, educational institutes, exporters etc.

Job Description: Client Service Associate, South Asia

Location: Gurgaon

Experience: 0-2 years of relevant experience

• User activation / deactivation / user change emails in liaison with international teams
• Generation and sharing of targeted product links to all WGSN clients on a weekly basis as per relevance
• Generating teaser reports every week / fortnightly from non-subscribing product categories to create upsell opportunities
• Generating website usage reports for clients through the company CRM
• Generating quarterly usage reports for all clients to optimize the usage of customer
• Creating a schedule of webinars and report presentation for account
• Scheduling of website trainings and assigning them to the respective AM as per availability
• Product training to all new customers
• Following up on incoming leads and cold calling to existing customers in South Asia for generating upsell and high value driving consulting opportunities.
• Creating and updating the client database for all existing and ex-customers
• Ability to handle monthly retention targets and understanding of forecast processes and customer management.
• Excellent communication and collaboration skills, with high level of proficiency working across teams to architect solutions to problems even when the offerings to address those problems do not currently exist (bespoke solutions)
• Able to communicate difficult concepts and negotiates with customers to adopt a different point of view
• Ability to assimilate customer challenges/needs into commercial opportunities for client

Experience:

• Degree Holder in Design and from a Fashion and Design institute would be preferred
• 0-2 years of relevant experience
• Candidates from Retail/fashion communication background – those who are working as category managers/buyers /merchandisers in domestic market with a sales experience may apply
• Experience within a business insight, marketing intelligence or professional services organization achieving consistent revenue generation
• Languages: English (proficient in written and verbal)